Need help?
Please contact your local Provider Engagement Administrator with questions.
You can find your Provider Engagement Administrator by selecting the county
of the primary office for your organization.
On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.
Need general claims status?
Providers and third-party billers: Beginning June 17, 2024, please use the self-service option on our Secure Provider Portal for general claims status.
Provider News
Provider Services Call Center
Do you need more information or have a question? Call Provider Services at 1-844-477-8313 Monday through Friday from 8 a.m. to 8 p.m. Eastern or submit a request form.
Secure Provider Portal
If you are a contracted Sunshine Health provider, you can register now. If you are a non-contracted provider, you will be able to register after you submit your first claim.
Once you have created an account, you can use the Secure Provider Portal to:
- Verify member eligibility
- Manage claims
- Manage authorizations
- View patient list
- Login/Register
Standards for Appointment Scheduling
We want to ensure appointments for medical services and behavioral health services are available to our members on a timely basis. See the Appointment Availability Standards for Medicaid (PDF) and the Appointment Availability Standards for Children's Medical Services Health Plan (PDF). Please ensure these standards are implemented accordingly within your practice.
Join a Provider Town Hall
Provider Town Halls cover a variety of post-integration updates to better assist you in navigating our processes. Our Town Hall series is ongoing; however, we modified our existing process to separate the sessions and make them more specific to specialty types. Please register in advance—space is limited. To register for an upcoming Town Hall or watch recordings of previous Town Halls, visit our Training web page.