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Enrollee Services

Our Enrollee Services staff is ready to help you get the most from Sunshine Health, Long Term Care. The Enrollee Services department will tell you how Sunshine Health works.  They will also tell you how to get the care you need. Calls received after business hours are routed directly to NurseWise. We are here to help you 24 hours a day.

Enrollee Services can help you with the following:

  • Lost ID cards
  • Change of address
  • Benefit questions
  • Using services correctly
  • How to access services
  • Access to out-of-plan care
  • Emergency care (in or out-of-area/network)
  • Process for prior authorization of services
  • Describe medical information release authorizations (page 40 Consent Form)

You may also write us at:

Sunshine Health Long-Term Care
1301 International Parkway
Suite 400
Sunrise, FL 33323
TDD/TTY 1-800-955-8770