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Member Transportation Services

Sunshine Health provides non-emergent transportation services to Medicaid, Child Welfare and Long Term Care members. Members are encouraged to use their transportation benefit to get to and from healthcare providers when travelling between their home, medical appointments, healthcare facilities or a pharmacy. This transportation benefit is offered at no cost and there are no limits to the number of trips our members may schedule during the year. 

As a Sunshine Health network provider, you may be asked to identify transportation needs, coordinate Standing Care orders or assist members with completing their mileage reimbursement trip logs. Your transportation-based activities on behalf of our members will be managed through LogistiCare’s secure, on-line portal. We encourage you to visit the LogistiCare website at LogistiCare to create your account.

Helpful Resources:

Can a family member or friend drive you to your doctor? We have a program to pay your family member or friend for the car mileage. To make sure the driver is paid; your doctor must sign a form showing you went to your appointment.

Here’s how it works:

  1. When you call to schedule your trip you will get a trip number. As soon as you get the trip number, write it on the form! Write the date of the trip on the form too! If you forget to write the trip number and date on the form, it will keep you from getting paid. So, be sure to add it to your form before you forget!
  2. The whole form must be filled out except for the space for Physician/Clinician Signature.
  3. Take the form with you to your appointment and have your doctor sign it.
  4. You can use the form for more than 1 trip. You can use it for 7 trips.
  5. There can only be one driver on the form. A new form has to be filled out for each person driving you to see your doctor.
  6. When the form is filled out, mail it to:
    LogistiCare Claims Department
    798 Park Ave. NW
    Norton, VA 24273
  7. When we receive your form, we will mail your payment within 15 days.
  8. If you have any questions please call 1-866-907-5186.