Please note, failure to obtain authorization may result in administrative claim denials. Sunshine Health providers are contractually prohibited from holding any member financially liable for any service administratively denied by Sunshine Health for the failure of the provider to obtain timely authorization.
Check to see if a pre-authorization is necessary by using our online tool.
Expand the links below to find out more information.
As the Medical Home, PCPs should coordinate all healthcare services for Sunshine Health members. Paper referrals are not required to direct a member to a specialist within our participating network of providers. All out of network services (excluding ER and family planning) require prior authorization. PCPs should track receipt of consult notes from the specialist provider and maintain these notes within the patient’s medical record.
Some services require prior authorization from Sunshine Health in order for reimbursement to be issued to the provider. See our Prior Authorization List, which will be posted soon, or use our Prior Authorization Prescreen tool.
For non-emergent, non-urgent pre-scheduled services requiring prior authorization, the practitioner or provider must notify Sunshine Health within fourteen (14) calendar days prior to the requested service date; and within seven (7) calendar days for behavioral health outpatient services, state inpatient psychiatric program requests and residential mental health treatment for children and adolescents.
Authorization requests may be submitted by fax, phone or secure web portal and should include all necessary clinical information. Urgent requests for prior authorization should be called in as soon as the need is identified.
Sunshine Health’s Medical Management department hours of operation are 8 a.m. to 8 p.m. Monday through Friday (excluding holidays). After normal business hours, Envolve nurse line staff is available to answer questions and intake requests for prior authorization. Emergent and post-stabilization services do not require prior authorization. Urgent/emergent admissions require notification within one (1) business day following the admit date.
We will process most routine authorizations within five business days. If we need additional clinical information or the case needs to be reviewed by the Medical Director it may take up to 14 calendar days to be notified of the determination. Authorization determinations may be communicated to the provider by fax, phone, secure email, or secure web portal.