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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Community Success Co-Stars Incentive Program

Our Community Success Co-Stars Program rewards your Assisted Living Facilities for helping members live in a community setting after they transition from a custodial nursing home.

The Community Success Co-Stars Program provides an incentive payment to Assisted Living Facilities (ALF) for helping Sunshine Health Long Term Care members continue to live in a community setting after they transition from a custodial nursing home stay.

From October 1, through September 30, Assisted Living Facility providers will receive $300 per month for each member that remains in the ALF for a minimum of 16 days each month post nursing home transition.

Providers are eligible for an incentive payment when qualified members stay in their facility post nursing home transition for a minimum of 16 days each month.

If the member expires during the quarter, the time that the member remained in the ALF will be considered. The ALF will receive $300 for each month within the quarter that payment criteria was met, including payment for the month the member passed away. 

Incentive payments will be made in January, April, July and October.

Actions required to get paid: To receive payment, providers will need to complete the Accounts Payable Authorization and the Accounts Payable Vendor Master Maintenance forms and email a  current W-9 to sunshine_accounts_pa@centene.com

Please see Frequently Asked Questions (FAQ) for more information.

If you have questions, please call Provider Services at 1-844-477-8313, Monday -Friday, 8 a.m. to 8 p.m. Eastern. You can also use the Find Your Rep Tool to locate your Provider Engagement Administrator.