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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Pharmacy

Sunshine Health has a pharmacy program for eligible members. Your doctor, or specialist, may give you a prescription for medicine. You must get the prescription filled at a pharmacy that is part of the Sunshine Health pharmacy network.

The Preferred Drug List (PDL) is a list of covered medicines. Your doctor will use the PDL to choose the best medicine to treat you. This list is reviewed by doctors and pharmacists regularly to make sure only the safest and most effective drugs are on the list. Please ask your doctor or pharmacist if you have any questions about your medicines. Always ask the doctor if your prescription is covered by Sunshine Health. If not, then ask the doctor to change it to a medicine that is covered. This will help you get your prescription filled the first time you take it to the pharmacy.

We cover brand name and generic drugs. Generic drugs have the same ingredients as brand name drugs, but they are often cheaper than brand name drugs. They work the same. Sometimes, we may need to approve using a brand name drug before your prescription is filled.

Prescription Delivery

Sunshine Health will arrange for delivery of new and refill prescriptions from the pharmacy for eligible Sunshine Health members located in nursing facilities. The nursing home or facility staff will help you take your medication. They will also help you order prescription refills. The facility staff will also help you with any questions you might have about your medications.

Covered Services

 

Get your prescriptions via mail-order

With this added benefit, you can have your medicines delivered to your home, at no cost. Sunshine Health offers pharmacy mail order through Express Scripts® Pharmacy. You can receive up to a 34-day supply on most medicines and up to a 100-day supply on some medicines (PDF). Some medicines are excluded (PDF).

How to Sign Up

  • Ask your doctor to electronically send or fax a new prescription to Express Scripts. Your doctor can fax Express Scripts at 1-800-837-0959. This number is for provider fax use only.
  • Register or sign in and have your member ID number ready. Follow the guided steps to request a prescription. Once Express Scripts has your information, they will contact your doctor for approval of your prescription.
  • Call Express Scripts at 1-833-750-4300 (TTY 1- 800-899-2114). Express Scripts can contact your doctor for a new prescription to be filled at mail order.
  • Mail a home delivery order form. To get a copy of the form, register or log in. Go to the Benefit Menu, click Forms, and download the Home Delivery Order Form. Complete the form and mail it with your paper prescription to Express Scripts.

 

Shop for over-the-counter items

You can now order your over-the counter health and wellness products through CVS. You can order online, by phone or in store.

 

Preferred Diabetic Supplies

Effective Sept. 1, 2021, OneTouch® is the only preferred brand of diabetes testing supplies for Sunshine Health Medicaid members. If you’re using OneTouch® meters for the first time, OneTouch Verio® offers different meter options to meet your health needs. To support a smooth transition to the OneTouch Verio® meter, LifeScan is providing our members with a new meter at no cost to them. Call 1-833-239-0650 or visit OneTouch.orderpoints.com.

Read more details (PDF)