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Improve Patient Care with Interoperability

Date: 11/17/25

Interoperability is a secure way for healthcare systems and software applications to share electronic medical records (EMR) that could support better patient outcomes. This can be completed through EMR systems, such as Epic Systems, Healow, Athenahealth, and Oracle Health.

At Sunshine Health, our interoperability solution is designed to support our provider partners by improving efficiency, reducing costs, and enhancing patient care.

Key benefits include:

  • Seamless data exchange: Instantly share and receive clinical information without relying on faxes or portals.
  • Comprehensive patient insights: Access lab results, medical records, and specialist consults, all in one place.
  • Reduced chart chase: Reduce time spent on follow-ups and documentation burden.
  • Real-time alerts: Receive timely notifications for care gaps, risk adjustment coding, and quality measures.
  • Improved performance: Boost STAR and HEDIS scores with enhanced data flow.
  • Automated processes: Simplify and accelerate prior authorization requests.

We recognize your responsibility to protect patient information. You maintain full control over EMR permissions, can monitor access logs, and determine what data is shared, and with whom.

EMR access is also governed by strict protocols, like:

  • HIPAA-Compliant Agreements: All EMR access is covered under Business Associate Agreements (BAAs) and compiles with federal privacy laws.
  • Role-Based Access Controls: Only authorized personnel can view relevant data. Full charts will never be shared.
  • Audit Trails and Monitoring: Every access to a EMR is logged and monitored to ensure transparency and accountability.
  • Secure Systems: Data is encrypted in transit and at rest through industry-standard security measures.           

To learn more about interoperability and EMR systems, email askproviderconnectivity@centene.com. We also encourage you to fill out the form on our Interoperability web page to share your EMR system, so that we can better tailor our support to your needs.

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