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Please contact your local Provider Engagement Administrator with questions.
You can find your Provider Engagement Administrator by selecting the county
of the primary office for your organization.

For Providers 

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Provider Services Call Center

Do you need more information or have a question? Call Provider Services at 1-844-477-8313 Monday through Friday from 8 a.m. to 8 p.m. Eastern or submit a request form. 

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Secure Provider Portal

If you are a contracted Sunshine Health provider, you can register now. If you are a non-contracted provider, you will be able to register after you submit your first claim. 

Once you have created an account, you can use the Secure Provider Portal to: 

  • Verify member eligibility
  • Manage claims
  • Manage authorizations
  • View patient list
  • Login/Register
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Standards for Appointment Scheduling

We want to ensure appointments for medical services and behavioral health services are available to our members  on a timely basis. See the Appointment Availability Standards for Medicaid and the Appointment Availability Standards for Children's Medical Services Health Plan (PDF). Please ensure these standards are implemented accordingly within your practice.  

Join a Provider Town Hall

Provider Town Halls cover a variety of post-integration updates to better assist you in navigating our processes. Our Town Hall series is ongoing; however, we modified our existing process to separate the sessions and make them more specific to specialty types. Please register in advance—space is limited. To register for an upcoming Town Hall or watch recordings of previous Town Halls, visit our Training web page.