Benefits and Services

Your health plan includes a transportation benefit to get to and from your healthcare providers. Use your transportation benefit when travelling between your home, medical appointments, healthcare facilities or the pharmacy. Your transportation benefit is offered at no cost and there is no limit to the number of trips – you can schedule as many trips as you need each year. 

LogistiCare administers your transportation benefit. You have two ways to request transportation:

• Calling the LogistiCare Call Center Monday – Friday from 8:00a.m. -- 5:00p.m. EST

• Requesting online through the LogistiCare secure member portal at https://member.logisticare.com/.   

All routine appointments require a 24 hour advance notice and made one (1) day before your appointment date.  

Emergency ambulance trips are not arranged through LogistiCare. If a medical emergency ambulance trip is needed, please call 911. Examples of emergency requests include sudden life threatening medical situations, significant trauma, comas, shock, uncontrolled bleeding, respiratory distress, poisoning, drug overdose or any situation where immediate medical relief or treatment is necessary.

In some cases, you may be able to be reimbursed for mileage if a friend or family member drives you to your scheduled appointment. You will need to fill out a mileage reimbursement form (PDF) then mail the completed form to LogistiCare after your visit. All mileage reimbursement requests must be approved by LogistiCare prior to the visit. To download a mileage reimbursement form (PDF), click here.  

Helpful Resources:

• Mileage Reimbursement Guidelines (PDF)
• Your Transportation Benefit – What You Need to Know (PDF)
• How to Use the LogistiCare Member Website (PDF)