Sunshine Health Child Welfare Specialty Plan

Caring for Children in Florida’s Child Welfare System

Sunshine Health provides personalized healthcare for children in Florida’s child welfare system to help them get and stay well – both physically and emotionally.

Because we understand that improving health for children in the state’s child welfare system is a community effort, we build a care coordination effort around every child to best support his/her individual needs. Our integrated physical and behavioral health approach brings together healthcare providers, community-based care agencies, child welfare providers, and foster, adoptive and biological parents to create a care plan to match each child’s needs.

Our specialized programs and services are offered at no cost to every child in or adopted from the state’s child welfare system.

Use our Find a Provider tool to search for providers near you. You can also call Member Services at 1-855-463-4100 (TDD/TTY 1-800-955-8770).

For information on the Sunshine Health Child Welfare Specialty plan, please click on any of the links below:

Your health plan includes a transportation benefit to get to and from your healthcare providers. Use your transportation benefit when travelling between your home, medical appointments, healthcare facilities or the pharmacy. Your transportation benefit is offered at no cost and there is no limit to the number of trips – you can schedule as many trips as you need each year. 

LogistiCare administers your transportation benefit. You have two ways to request transportation:

  • Calling the LogistiCare Call Center Monday – Friday from 8:00a.m. -- 5:00p.m. EST
  • Requesting online through the LogistiCare secure member portal at https://member.logisticare.com/
Plan Type Reservation Phone Number Ride Assistance Number
Medicaid 877-659-8420/TTY: 711 877-659-8421/TTY: 711
Child Welfare 877-659-8420/TTY: 711 877-659-8421/TTY: 711
Long Term Care 877-659-8414/TTY: 711 877-659-8415/TTY: 711

All routine appointments require a 24 hour advance notice and made one (1) day before your appointment date.  

Emergency ambulance trips are not arranged through LogistiCare. If a medical emergency ambulance trip is needed, please call 911. Examples of emergency requests include sudden life threatening medical situations, significant trauma, comas, shock, uncontrolled bleeding, respiratory distress, poisoning, drug overdose or any situation where immediate medical relief or treatment is necessary.

In some cases, you may be able to be reimbursed for mileage if a friend or family member drives you to your scheduled appointment. You will need to fill out a mileage reimbursement form (PDF) then mail the completed form to LogistiCare after your visit. All mileage reimbursement requests must be approved by LogistiCare prior to the visit. Click to download a mileage reimbursement form (PDF)

Helpful Resources: