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Provider Complaints

Sunshine Health's provider complaint system permits providers to dispute our policies, any aspect of our administrative functions, claims/billing and service authorizations. We allow providers forty-five (45) days from the date an issue occurred to file a written complaint about non-claim relates issues. For claims related issues, Sunshine Health allows providers ninety (90) days from the date of the final determination of the primary payer to file a complaint.

To file a complaint, please contact provider services toll-free at 1-844-477-8313. You can also use the below electronic submission or write us at:

Sunshine Health
Attention: Provider Complaint Unit
P.O. Box 459089
Fort Lauderdale, FL 33345-9089

File A Complaint

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