Skip to Main Content

Provider Training

Statewide Provider Training/Orientation Webinars

How to sign up

  1. Click the links below to register for a webinar.
  2. A webinar invitation will be sent to you via email. Once the invitation is received, click on the link provided in the email to register (this step is required for attendance).
  3. You will receive a confirmation email with a link and instructions for joining the webinar.
    NOTE: Please check junk folder if confirmation is not received.
  4. When you join the webinar, the call-in telephone number and an attendee passcode will be displayed.

Relias LMS account login instructions

  1. Login to Relias website 
  2. User Name (numbers only/no dash): Tax Identification Number (TIN)
  3. Password (case sensitive): Password1

Note: The TIN should be entered as numbers only/no dash and Password1 is case sensitive with a capital P and lower case for the other letters with the number 1 at the end. Password1 is now the permanent password for your account.

Please join us for our Provider Town Halls

The webinars cover a variety of topics such as status updates on our integration and information that providers need to know for our specialty plans. Space is limited. Please register in advance. Town Halls are scheduled to be offered all year.

Topics detailed during Town Halls include:

  • Integration updates for each product and provider specialty
  • Provider Relations representative overview and meet-and-greet
  • Ability to ask questions and have them answered by subject matter experts and leaders from our departments

Click the title to register:

Previous Town Hall recordings

We Need Your Feedback

If you recently attended one of our Integration Town Halls, please take a few minutes to complete this survey and give us feedback on your experience. Your responses will help us assess the value of the material presented and determine additional topics for future Town Halls.

Training Highlights

  • Sunshine Health Overview
  • Product Overview- Ambetter, Child Welfare, Children's Medical Services, Medicaid, Medicare, Seriously Mental Illness
  • Partnership and Network
  • Covered services and expanded benefits
  • Prior Authorization
  • Billing Overview
  • Provider Web Portal
  • Electronic funds transfer/electronic remittance advice
    Marketing (per AHCA contract)
  • Fraud, Waste and Abuse
  • Provider support
  • Contact information


Training Highlights:

Sunshine Health offers trainings throughout Florida for Long Term Care providers in our network. Our team provides mostly clinical, LTC provider-focused education on topics that are geared toward improving member outcomes. Topics include:

  • Abuse, Neglect, Exploitation
  • Behavior Management 101 and 102
  • Cultural Competency
  • Depression and the Elderly
  • The Keys of Fall Prevention
  • Understanding the Basics of Dementia

Register for LTC Clinical Provider Training.

Training Highlights:

Sunshine Health offers trainings throughout Florida for behavioral health and physical health providers in our network. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes.  Trainings can be done via online live webinars or in-person.  Trainings topics include:

  • ADHD
  • ASAM
  • Baker Act
  • Behavioral Health 101 Modules
  • Cultural Competency
  • Cultural Competency in the LGBTQ Community
  • De-Escalation Techniques
  • DSM5
  • Eating Disorders
  • Helping the Helper
  • HIV/AIDS Overview
  • Marchman Act
  • Intimate Partner Violence
  • Motivational Interviewing
  • Medical Necessity/Outpatient Authorizations
  • Non-Suicidal Self Injuries
  • Perinatal Mood and Anxiety Disorders
  • Physical Health 101
  • Positive Psychology
  • Poverty Competency
  • SMART Goals
  • Strength-Based Treatment
  • Substance Use Overview and Substance-Specific Modules
  • Suicide Risk and Assessment Modules 1 & 2
  • Teen Violence


Training Highlights

  • Overview of Sunshine Health web portal
  • Helpful provider resources
  • How to register/add users and log in to the secure portal
  • Account management overview
  • Patient eligibility check
  • Patient cost-sharing
  • Authorizations and claims features
  • Reports available to PCPs


Training Highlights:

Sunshine Health offers free trainings to support our providers, partners, and foster and adoptive parents deliver quality care to our members. Trainings can be done via online live webinars or in-person. Trainings topics include:

  • Adverse Childhood Experiences (ACE) Study
  • Hooked on a Feeling: Helping Children Understand Emotions
  • Hope for Healing- Attachment Series
  • Motivational Interviewing
  • Providing Culturally Affirming Care
  • Secondary Traumatic Stress
  • Sunshine Health Child Welfare Specialty Plan Overview
  • Supporting Healthy Behaviors in Youth
  • The Effects of Toxic Stress on Brain Development
  • The Impact of Trauma
  • Trauma Informed Care for Professionals
  • Trauma Informed Interventions
  • Trauma Informed Care for Caregivers – Parts 1-5
  • Understanding & Supporting Survivors of Human Trafficking
  • Successfully Working with Birth Parents

Additional evidence-based training events scheduled throughout the year include:

  • Mental Health First Aid
  • Rutgers Adoption Competency
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)
  • Components for Enhancing Clinician Experience and Reducing Trauma (CE-CRT)

Register for the Child Welfare Webinar Series.

Training Highlights

  • Identify the importance of screening for substance use disorders
  • Describe the mechanism of opioid withdrawal
  • Discuss options to treat opioid withdrawal
  • Explain the safety and efficacy of buprenorphine to treat opioid use disorder
  • Explain the safety of medications in antepartum, postpartum and breastfeeding period
  • Describe how to start a patient (induction) on buprenorphine in an office-based setting
  • Discuss successful non-pharmacological ways to treat Neonatal Abstinence Syndrome
  • Apply for a waiver to prescribe buprenorphine to patients with opioid use disorder

Register for the Treatment of Opioid Use Disorder Provider Training.

Sunshine Health is offering two incentive payments for:

  • Completion of Notification of Pregnancy Form: $50 paid for completed notification of pregnancy form submitted through the Sunshine Health Secure Provider Portal.
  • Initiation of Progesterone Treatment: $75 paid after claim submission to the maternity provider who is listed as the Progesterone prescriber after based on the fill date for the first dose.

Learn more about the incentives.

Sign up to watch/download the recording of the Maternity Provider Incentive Program webinar.

The purpose of this microlearning is to give providers information on the 2020 Behavioral Health Provider Incentive Program by Sunshine Health. 

This training will discuss two behavioral health incentive payments: 

  • follow up visits after hospitalization; and 
  • metabolic monitoring for children and adolescents who take antipsychotic medications

Register for the BH Incentive Provider Training.

Training highlights

  • Telemedicine guidelines and requirements
  • Telemedicine defined
  • Methods to provide telemedicine
  • Billing guidelines
  • Reimbursable services
  • Educational material and resources
  • Find more information about Telemedicine