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Provider Training

Statewide Provider Training/Orientation Webinars

How to sign up

  1. Click the links below to register for a webinar.
  2. A webinar invitation will be sent to you via email. Once the invitation is received, click on the link provided in the email to register (this step is required for attendance).
  3. You will receive a confirmation email with a link and instructions for joining the webinar.
    NOTE: Please check junk folder if confirmation is not received.
  4. When you join the webinar, the call-in telephone number and an attendee passcode will be displayed.

Relias LMS account login instructions

  1. Login to Relias website 
  2. User Name (numbers only/no dash): Tax Identification Number (TIN)
  3. Password (case sensitive): Password1

Note: The TIN should be entered as numbers only/no dash and Password1 is case sensitive with a capital P and lower case for the other letters with the number 1 at the end. Password1 is now the permanent password for your account.

Please join us for our Provider Town Halls

Sunshine Health’s Town Hall training sessions give providers and their staff the chance to learn that latest about the policies and procedures that affect your patients, practice and business.

Each Town Hall session focuses on a specialty area. Attend all the sessions that interest you.

Providers and their staff can attend every session virtually. But you can also join our hybrid in-person/virtual sessions that will be held in the Sunshine Health Community Connections Centers in Jacksonville, Lauderhill, Orlando and Tampa.

Space is limited, so please register in advance by selecting the links below for the sessions that interest you.

If you plan to attend a hybrid in-person/virtual session, please register online and then email your RSVP to eventconfirmations_flpr@sunshinehealth.com.

Each Town Hall covers a variety of topics to address your needs, including:

  • The latest provider news, updates and policy changes in your specialty area.
  • The most up-to-date guidance on authorizations, billing, claims, and other important areas.
  • What Provider Engagement can do for you and how to find your assigned Provider Engagement Account Manager
  • Information about our vendors

We’ll answer questions during, and after, each session. We also record the sessions, so you and your staff can view them whenever you wish by visiting the Sunshine Health Training resource page.

Please check the date and time of each session you wish to attend. All sessions start at 11 a.m. Eastern and last for about 90 minutes. Check the schedule below and register for the sessions that interest you.

2026 Provider Town Hall Schedule

March

April

May

June

July

August

September

October

November

December

Questions?

Sunshine Health has a wealth of resources available to help answer your questions and address your concerns:

2026 Provider Town Hall Recordings

February 12, 2026: EVV

February 11, 2026: Maternal

February 5, 2026: Expressive Therapy

February 2, 2026: BA

January 22, 2026: EVV

 

January 21, 2026: Products

 

January 8, 2026:
Medical Foster Care

 

January 7, 2026:
Expressive Therapy

2025 Provider Town Hall Recordings

December 9, 2025:
Expressive Therapy 

December 3, 2025: EVV

November 20, 2025: Expressive Therapy

 

November 12, 2025: BA

 

November 6, 2025: EVV

 

November 5, 2025: BH

 

October 9, 2025: ALF

 

October 8, 2025: SNF

 

October 2, 2025: EVV

 

October 1, 2025: Therapy

 

September 18, 2025: Therapy PT/OT/SP

 

September 17, 2025: PIC:TFK

 

September 11, 2025: OB-GYN

 

September 10, 2025: EVV

 

September 9, 2025: Specialist

 

August 21, 2025: EVV

 

August 20, 2025: PPEC

 

 July 24, 2025: ALF

 

 July 23, 2025: SNF

 

July 10, 2025: EVV

 

July 9, 2025: EIS

 

June 24, 2025: Therapy

 

June 18, 2025: Hospice

 

June 17, 2025: EVV

 

June 12, 2025: Home Health 

 

June 5, 2025: COC/Appointment Agenda

 

June 4, 2025: DME

 

May 22, 2025: EVV

 

May 21, 2025: Hospital & Outpatient Centers

 

May 7, 2025: BH Inpatient & Outpatient

 

April 30, 2025: FQHC

 

April 23, 2025: PCMH & MPIP

 

April 16. 2025: PIC_TFK

 

Aprl 10, 2025: EVV

 

April 9, 2025: LTC

 

April 4, 2025: PCP

 

March 20, 2025: EVV

 

March 19, 2025: ABA

 

March 12, 2025: MFC

 

March 6, 2025: EMR

 

March 5, 2025: Ancillary

 

February 28, 2025: ABA

 

February 17, 2025: Therapy

 

February 13, 2025: EVV

 

February 12, 2025: Adult PCP

 

February 6, 2025: ABA

 

February 5, 2025: Doula, Midwives and Birthing Centers

 

February 5, 2025: Therapy

 

January 30, 2025: ABA

 

January 23, 2025: Therapy

 

January 17, 2025: ABA

 

January 15, 2025: ABA

 

January 9, 2025: EVV

 

January 6, 2025: Therapy

We Need Your Feedback

If you recently attended one of our Town Halls, please take a few minutes to complete this survey and give us feedback on your experience. Your responses will help us assess the value of the material presented and determine additional topics for future Town Halls.

Register for Ambetter Provider Orientation webinars through the Relias website.

Relias LMS account login instructions

  1. Login to Relias website 
  2. User Name (numbers only/no dash): Tax Identification Number (TIN)
  3. Password (case sensitive): Password1

Note: The TIN should be entered as numbers only/no dash and Password1 is case sensitive with a capital P and lower case for the other letters with the number 1 at the end. Password1 is now the permanent password for your account.

Description

  • Behavior Analysis Services
  • Provider Portal
  • Data and Credentialing
  • Claims
  • Appeals and Grievances
  • Subcontractor Updates
  • EFT and ERA
  • Resources, Tools, and Helpful Links

Register for Behavior Analysis New Provider Orientation webinars (October 2025-April 2026)

Sunshine Health offers trainings for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education units at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars.

How to Register for trainings:

  1. View the list of all upcoming trainings
  2. Select the training date and time that you would like to attend
  3. Enter the required information and click “Register”
  4. You will receive a confirmation email with a link and instructions for joining the webinar. Please check your junk folder if you do not receive the confirmation email.
  5. When you join the webinar, the call-in telephone number and an attendee passcode will be displayed.

Training topics include but are not limited to:

  • BH Screening Tools
  • De-Escalation Techniques
  • Screening Brief Intervention and Referral to Treatment (SBIRT)
  • 8 Dimensions of Wellness
  • Perinatal Mental Health Disorders
  • Social Determinants of Health and Mental Health
  • Ethics for Mental Health Professionals
  • An Introduction to ASAM
  • Maintaining a Healthy Professional Life- The Science of Self Care
  • Integrated Health Care

Clinical Training

For training requests and/or more information, please contact our Clinical Provider Training Department.

Register now

Sunshine Health offers a variety of webinar times in the morning, afternoon and evening to accommodate your schedule. Select the webinars that interest you. Attend as many as you wish. All times are Eastern.

March 2026

The Ultimate Guide to Risk Adjustment Coding: The Basics Everyone Should Know

Learning from HCC Coding Mistakes A Path to Improvement Using Case Studies

Medicare Risk Adjustment: A Practical Guide

Top HCC Codes for Primary Care: With Case Studies

Risk Adjustment Essentials Across Multiple Lines of Business

April 2026

Decoding HCCs: Avoiding the Most Missed and Misunderstood

Enhancing Diabetes Outcomes through Accurate HCC Coding

Specialty-Specific Risk Adjustment Best Practices

From Errors to Excellence: Compliance in Risk Adjustment

May 2026

How to Select the Proper ICD-10-CM Code in Just 5 Steps

HCC Coding of Neoplasms Made Simple

Risk Adjustment Essentials Across Multiple Lines of Business

Pediatric Risk Adjustment Coding: Best Practices for Precision and Compliance

Specialty-Specific Risk Adjustment Practices

June 2026

The Three Cs of Risk Adjustment: Code, Capture and Compliance – Best Practices

Medicare Risk Adjustment: A Practical Guide

Risk Adjustment Integrity: Strengthening Coding and Documentation Accuracy

Avoiding Documentation Errors in Risk Adjustment Chart Reviews

July 2026

From Complexity to Clarity: Coding Diabetes Complications

Documenting with Purpose: Supporting Diagnoses for Risk Adjustment Accuracy

Dementia, Mental Illness, and Substance Use Disorders in Older Adults: A Guide to Accurate Coding and Complete Documentation

Breaking Down HCC Coding for Behavioral Health and Substance Use

August 2026

Provider Best Practices for Value-Based Risk Adjustment

The Three Cs of Risk Adjustment: Code, Capture and Compliance – Best Practice

Risk Adjustment Integrity: Strengthening Coding and Documentation Accuracy

Coding the Breath of Life: Accurate Capture of Respiratory Conditions

Coding the Breath of Life: Accurate Capture of Respiratory Conditions

Risk Adjustment Essentials Across Multiple Lines of Business

September 2026

Risk Adjustment in Action: Understanding and Documenting Acute Conditions Effectively

From Documentation to Coding: Cancer in Risk Adjustment – Part 1: Cancer Coding Foundations for Risk Adjustment

Coding the Breath of Life: Accurate Capture of Respiratory Conditions

From Documentation to Coding: Cancer in Risk Adjustment - Part 2: Advanced Cancer Coding and Case Studies

Diabetes Coding Mastery: Capturing Accuracy and Closing Missed Opportunities

Medicare Risk Adjustment: A Practical Guide

October 2026

Risk Adjustment Essentials Across Multiple Lines of Business

Cardiovascular Coding Insights: Strategies for Accurate Risk Adjustment Coding

BMI and Morbid Obesity: Best Practices for Clinical Documentation and Coding

Medicare Risk Adjustment: A Practical Guide

Risk Adjustment in Action: Understanding and Documenting Acute Conditions Effectively

November 2026

2027 ICD-10 & Model Updates

On-Demand Risk Adjustment Training

Description

Trainings

Time: All sessions start at 12 p.m. Eastern.

Sunshine Health (Medicaid): MMA; Sunshine Health Pathway to Shine Child Welfare Specialty Plan (CWSP); Sunshine Health Mindful Pathways Serious Mental Illness Specialty Plan (SMI); Sunshine Health Power to Thrive HIV/AIDS Specialty Plan (HIV); and Comprehensive Long Term Care (LTC).

Ambetter Health (Marketplace)

Wellcare (Medicare)

Recordings

HEDIS 101: Medicaid 

HEDIS 101: Medicare

HEDIS 101: Marketplace

Sunshine Health also offers HEDIS At-A-Glance Guides for providers in the fields of Behavioral Health (PDF), Diabetes Care (PDF), Pediatric (PDF) and Women’s Health (PDF).

This training will provide a step-by-step process of how to submit a CMS Authorization via the Sunshine Health Secure Provider Portal. The training will also include a live version via a test environment on how to submit a CMS Authorization.

Training Highlights

Sunshine Health offers trainings throughout Florida for Long Term Care providers in our network.

LTC Provider Engagement Training

Our Provider Engagement team offers monthly overview training to support LTC providers that covers topics such as Program Eligibility, Managed Long-Term Care and PDO, Electronic Visit Verification, Hospice Reimbursement,  Assistive Care Services, Web Portals, Critical and Incident Reporting and other Sunshine Health Support Resources for providers.

Register for LTC Provider Training.

LTC Clinical Provider Training

Our LTC Clinical Provider Training Team provides clinical trainings to support LTC Providers in delivering quality care to our members. Topics are related to behavioral health, long-term care, and/or integrated care.

Topics include:

  • Abuse, Neglect, Exploitation of Vulnerable Adults
  • An Overview of Trauma Informed Care When Working with Older Adults
  • Basics of Dementia
  • Behavior Management
  • Fall Prevention
  • Older Adults and Mental Health
  • Substance Use Disorders: An Overview for Health Care Providers

Register and find more information.

Sunshine Health is offering two incentive payments for:

  • Completion of Notification of Pregnancy Form: $50 paid for completed notification of pregnancy form submitted through the Sunshine Health Secure Provider Portal.

Learn more about incentives.

Sign up to watch/download the recording of the Maternity Provider Incentive Program webinar.

Training Highlights

  • Sunshine Health Overview
  • Product Overview- Ambetter, Sunshine Health Pathway to Shine Specialty Plan (CW), Children's Medical Services, Medicaid, Medicare, Sunshine Health Mindful Pathways Specialty Plan (SMI), Sunshine Health Power to Thrive Specialty Plan (HIV)
  • Partnership and Network
  • Covered services and expanded benefits
  • Prior Authorization
  • Billing Overview
  • Provider Web Portal
  • Electronic funds transfer/electronic remittance advice
    Marketing (per AHCA contract)
  • Fraud, Waste and Abuse
  • Provider support
  • Contact information

Webinars 

Training Highlights

  • Overview of Sunshine Health web portal
  • Helpful provider resources
  • How to register/add users and log in to the secure portal
  • Account management overview
  • Patient eligibility check
  • Patient cost-sharing
  • Authorizations and claims features
  • Reports available to PCPs

Webinar Registrations

Training Highlights:

Sunshine Health offers free trainings to support our providers, partners, and foster and adoptive parents deliver quality care to our members. Trainings can be done via online live webinars or in-person. Trainings topics include:

  • Adverse Childhood Experiences (ACE) Study
  • Hooked on a Feeling: Helping Children Understand Emotions
  • The Impact of Trauma
  • Trauma Informed Care for Professionals
  • Trauma Informed Interventions
  • Successfully Working with Birth Parents

Additional evidence-based training events scheduled throughout the year include:

  • Mental Health First Aid
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)

Register for the CW Webinar Series.

Training highlights

  • Telemedicine guidelines and requirements
  • Telemedicine defined
  • Methods to provide telemedicine
  • Billing guidelines
  • Reimbursable services
  • Educational material and resources
  • Find more information about Telemedicine

Webinars

Training Highlights

  • Identify the importance of screening for substance use disorders
  • Describe the mechanism of opioid withdrawal
  • Discuss options to treat opioid withdrawal
  • Explain the safety and efficacy of buprenorphine to treat opioid use disorder
  • Explain the safety of medications in antepartum, postpartum and breastfeeding period
  • Describe how to start a patient (induction) on buprenorphine in an office-based setting
  • Discuss successful non-pharmacological ways to treat Neonatal Abstinence Syndrome
  • Apply for a waiver to prescribe buprenorphine to patients with opioid use disorder

Register for the Treatment of Opioid Use Disorder Provider Training.