Provider Training
Statewide Provider Training/Orientation Webinars
How to sign up
- Click the links below to register for a webinar.
- A webinar invitation will be sent to you via email. Once the invitation is received, click on the link provided in the email to register (this step is required for attendance).
- You will receive a confirmation email with a link and instructions for joining the webinar.
NOTE: Please check junk folder if confirmation is not received. - When you join the webinar, the call-in telephone number and an attendee passcode will be displayed.
Relias LMS account login instructions
- Login to Relias website
- User Name (numbers only/no dash): Tax Identification Number (TIN)
- Password (case sensitive): Password1
Note: The TIN should be entered as numbers only/no dash and Password1 is case sensitive with a capital P and lower case for the other letters with the number 1 at the end. Password1 is now the permanent password for your account.
Please join us for our Provider Town Halls
The webinars cover a variety of topics such as status updates on our integration and information that providers need to know for our specialty plans. Space is limited. Please register in advance. Town Halls are scheduled to be offered all year.
Topics include
- Integration updates for each product and provider specialty
- Provider Relations representative overview and meet-and-greet
- Ability to ask questions and have them answered by subject matter experts and leaders from our departments
2023 Town Hall schedule
- May 31, 2023: Durable Medical Equipment (DME) Provider
- June 14, 2023: Early Intervention Services (EIS) Provider
- June 28, 2023: Hospice Provider
- July 13, 2023: Hospital & Outpatient Center Provider
- July 26, 2023: Medical Foster Care (MFC) Parent
- August 9, 2023: Partners in Care: Together for Kids (PIC:TFK) Provider
- August 23, 2023: Pediatric Prescribed Extended Care (PPEC) Provider
- September 6, 2023: Pediatric Primary Care Physician (PCP) Provider
- September 20, 2023: Adult Primary Care Physician (PCP) Provider
- October 3, 2023: Specialist Provider
- October 18, 2023: Therapy Provider - Including Pediatric Therapy
- November 1, 2023: Long-Term Care (LTC) Providers
2023 Town Hall recordings
- Ancillary - Includes PDN, EVV, SNF, ALF, ADC, Home Health and Home Delivered Meals (April 5, 2023)
- Adult Primary Care Providers (January 18, 2023)
- Hospice Providers (February 1, 2023)
- Ancillary Providers (February 15, 2023)
- Pediatric Prescribed Extended Care (PPEC) Providers (March 1, 2023)
- Specialist Providers (March 15, 2023)
- Behavioral Health Provider - Includes Inpatient & Outpatient Services (May 3, 2023)
- Doula Provider (May 17, 2023)
2022 Town Hall recordings
- Sunshine Health Integration Town Hall - All Providers (February 2, 2022)
- Sunshine Health Integration Town Hall - All Providers (February 16, 2022)
- Sunshine Health Integration Town Hall - All Providers (March 2, 2022)
- Sunshine Health Integration Town Hall - All Providers (March 16, 2022)
- Sunshine Health Integration Town Hall - All Providers (March 30, 2022)
- Sunshine Health Integration Town Hall - All Providers (April 13, 2022)
- Sunshine Health Integration Town Hall - All Providers (April27, 2022)
- Therapy Providers – Including EIS and Pediatric Providers (May 4, 2022)
- Partners in Care: Together for Kids (PIC:TFK) & Hospice Providers (May 11, 2022)
- Medical Foster Care (MFC) Town Hall (May 18, 2022)
- Ancillary Provider Town Hall (May 25, 2022)
- Behavioral Health Providers - Including ABA Providers (June 1, 2022)
- Pediatric Primary Care Providers (June 8, 2022)
- Pediatric Prescribed Extended Care (PPEC) Providers (June 15, 2022)
- Hospital and Outpatient Center Providers (June 22, 2022)
- Early Intervention Services (EIS) Town Hall (June 22, 2022)
- Specialist Providers (June 29, 2022)
- Adult Primary Care Providers (PCP) Town Hall (July 6, 2022)
- Hospice Provider Town Hall (July 13, 2022)
- Therapy Providers - Including EIS and Pediatric Providers (August 17, 2022)
- Partners in Care: Together for Kids - PIC:TFK (August 31, 2022)
- Medical Foster Care - MFC (September 14, 2022)
- Behavioral Health Providers Including ABA Providers (October 12, 2022)
- Pediatric Primary Care Providers (October 26, 2022)
- Hospital and Outpatient Center Providers (December 7, 2022)
2021 Town Hall recordings
- Florida Staywell and HHAexchange Transition Provider Town Hall
- Sunshine Health Integration Town Hall - All Providers (September 29, 2021)
- Sunshine Health Integration Town Hall - All Providers (October 6, 2021)
- Sunshine Health Integration Town Hall - All Providers (October 20, 2021)
- Sunshine Health Integration Town Hall - All Providers (October 27, 2021)
- Sunshine Health Integration Town Hall - All Providers (November 3, 2021)
- Sunshine Health Integration Town Hall - All Providers (November 10, 2021)
- Sunshine Health Integration Town Hall - All Providers (November 17, 2021)
- Sunshine Health Integration Town Hall - All Providers (November 24, 2021)
- Sunshine Health Integration Town Hall - All Providers (December 15, 2021)
Other Town Hall recordings
- Ambetter Town Hall
- CMS Town Hall
- PCP and Medical Specialties Town Hall
- LTC Town Hall
- BH, SMI and CW Town Hall
We Need Your Feedback
If you recently attended one of our Integration Town Halls, please take a few minutes to complete this survey and give us feedback on your experience. Your responses will help us assess the value of the material presented and determine additional topics for future Town Halls.
Training Highlights
- Sunshine Health Overview
- Product Overview- Ambetter, Child Welfare, Children's Medical Services, Medicaid, Medicare, Seriously Mental Illness
- Partnership and Network
- Covered services and expanded benefits
- Prior Authorization
- Billing Overview
- Provider Web Portal
- Electronic funds transfer/electronic remittance advice
Marketing (per AHCA contract) - Fraud, Waste and Abuse
- Provider support
- Contact information
Webinars
Register for Ambetter Provider Orientation Training webinars through the Relias website.
Relias LMS account login instructions
- Login to Relias website
- User Name (numbers only/no dash): Tax Identification Number (TIN)
- Password (case sensitive): Password1
Note: The TIN should be entered as numbers only/no dash and Password1 is case sensitive with a capital P and lower case for the other letters with the number 1 at the end. Password1 is now the permanent password for your account.
Training Highlights:
Sunshine Health offers trainings throughout Florida for Long Term Care providers in our network. Our team provides mostly clinical, LTC provider-focused education on topics that are geared toward improving member outcomes. Topics include:
- Abuse, Neglect, Exploitation
- Behavior Management 101 and 102
- Cultural Competency
- Depression and the Elderly
- The Keys of Fall Prevention
- Understanding the Basics of Dementia
Training Highlights:
Sunshine Health offers trainings throughout Florida for behavioral health and physical health providers in our network. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. Trainings can be done via online live webinars or in-person. Trainings topics include:
- ADHD
- ASAM
- Baker Act
- Behavioral Health 101 Modules
- Cultural Competency
- Cultural Competency in the LGBTQ Community
- De-Escalation Techniques
- DSM5
- Eating Disorders
- Helping the Helper
- HIPAA
- HIV/AIDS Overview
- Marchman Act
- Intimate Partner Violence
- Motivational Interviewing
- Medical Necessity/Outpatient Authorizations
- Non-Suicidal Self Injuries
- Perinatal Mood and Anxiety Disorders
- Physical Health 101
- Positive Psychology
- Poverty Competency
- SMART Goals
- Strength-Based Treatment
- Substance Use Overview and Substance-Specific Modules
- Suicide Risk and Assessment Modules 1 & 2
- Teen Violence
Training Highlights
- Overview of Sunshine Health web portal
- Helpful provider resources
- How to register/add users and log in to the secure portal
- Account management overview
- Patient eligibility check
- Patient cost-sharing
- Authorizations and claims features
- Reports available to PCPs
Webinar Registrations
Webinar Recordings
- Auths Made Easy (AME) Provider Portal Pilot - Outpatient Services
- This application is currently available to those who have joined the AME pilot. If you are interested in joining, please complete the Auths Made Easy (AME) Web Application.
Training Highlights:
Sunshine Health offers free trainings to support our providers, partners, and foster and adoptive parents deliver quality care to our members. Trainings can be done via online live webinars or in-person. Trainings topics include:
- Adverse Childhood Experiences (ACE) Study
- Hooked on a Feeling: Helping Children Understand Emotions
- Hope for Healing- Attachment Series
- Motivational Interviewing
- Providing Culturally Affirming Care
- Secondary Traumatic Stress
- Sunshine Health Child Welfare Specialty Plan Overview
- Supporting Healthy Behaviors in Youth
- The Effects of Toxic Stress on Brain Development
- The Impact of Trauma
- Trauma Informed Care for Professionals
- Trauma Informed Interventions
- Trauma Informed Care for Caregivers – Parts 1-5
- Understanding & Supporting Survivors of Human Trafficking
- Successfully Working with Birth Parents
Additional evidence-based training events scheduled throughout the year include:
- Mental Health First Aid
- Rutgers Adoption Competency
- Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)
- Components for Enhancing Clinician Experience and Reducing Trauma (CE-CRT)
Training Highlights
- Identify the importance of screening for substance use disorders
- Describe the mechanism of opioid withdrawal
- Discuss options to treat opioid withdrawal
- Explain the safety and efficacy of buprenorphine to treat opioid use disorder
- Explain the safety of medications in antepartum, postpartum and breastfeeding period
- Describe how to start a patient (induction) on buprenorphine in an office-based setting
- Discuss successful non-pharmacological ways to treat Neonatal Abstinence Syndrome
- Apply for a waiver to prescribe buprenorphine to patients with opioid use disorder
Register for the Treatment of Opioid Use Disorder Provider Training.
Sunshine Health is offering two incentive payments for:
- Completion of Notification of Pregnancy Form: $50 paid for completed notification of pregnancy form submitted through the Sunshine Health Secure Provider Portal.
- Initiation of Progesterone Treatment: $75 paid after claim submission to the maternity provider who is listed as the Progesterone prescriber after based on the fill date for the first dose.
Learn more about the incentives.
Sign up to watch/download the recording of the Maternity Provider Incentive Program webinar.
The purpose of this microlearning is to give providers information on the 2020 Behavioral Health Provider Incentive Program by Sunshine Health.
This training will discuss two behavioral health incentive payments:
- follow up visits after hospitalization; and
- metabolic monitoring for children and adolescents who take antipsychotic medications
Training highlights
- Telemedicine guidelines and requirements
- Telemedicine defined
- Methods to provide telemedicine
- Billing guidelines
- Reimbursable services
- Educational material and resources
- Find more information about Telemedicine
Webinars
This training will provide a step-by-step process of how to submit a CMS Authorization via the Sunshine Health Secure Provider Portal. The training will also include a live version via a test environment on how to submit a CMS Authorization.
Other Training Resources
Billing Guidelines
- Early Intervention Services and Targeted Case Management for children ages 0 to 3 (PDF)
- Hospital LARC Billing Instructions for Managed Care (PDF)
Medicare Training
- Medicare Advantage Model of Care Training (PDF)
- QMB Billing: Qualified Medicare Beneficiaries (PDF)
- CMS Jimmo v Sebelius Settlement Training (PDF)