Hurricane Dorian Alert

Members

Emergency Planning: Hurricane season runs through Nov. 30. It is important to create an Emergency Plan for you and your family. If you do not already have one, visit FloridaDisaster.org for help with making a plan and preparing for a hurricane.

Medication Refills: Gov. Ron DeSantis declared a state of emergency in all 67 counties, which means you may refill your prescription medications early in advance of the storm. Please contact your pharmacy for more information. If you have a medical emergency during the storm, please call 911.

Member Services: Member Services at 1-866-796-0530 (TTY 1-800-955-8770) is open as usual from 8 a.m. to 8 p.m. Monday-Friday. Also as usual, members can call Member Services at any time, day or night, to reach our 24-hour Nurse Advice Line. Members experiencing a medical emergency should call 911.

Telehealth: Our telehealth provider Teladoc is offering non-emergency medical care at no cost to you for all residents of Florida who are affected by the hurricane. They can help you with non-emergency conditions, like coughs or sore throats.  You don’t have to be a Sunshine Health member to use Teladoc during this period. Call: 1-855-225-5032. Read Teladoc Frequently Asked Questions (PDF).

Providers

Provider Services: Provider Services at 1-844-477-8313 (TTY 1-800-955-8770) is open as usual from 8 a.m. to 8 p.m. Monday-Friday. Please note that members can call Member Services at any time, day or night, to reach our 24-hour Nurse Advice Line.

Claims: Medically necessary services provided under a state of emergency are covered regardless of provider network participation status and/or service limits. For services provided during this period, claims should be billed following the normal claim submission guidelines outlined in the Sunshine Health Provider Manual (PDF). 

Thank you for serving our members every day, and especially during this time.