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Hurricane Ian Alert


Emergency Planning: As we prepare for Hurricane Ian, please remember to follow your Emergency Plan, if needed. If you do not have one, visit to help prepare for the storm.

Medication Refills: Gov. Ron DeSantis declared a state of emergency for Alachua, Baker, Bay, Bradford, Brevard, Broward, Calhoun, Charlotte, Citrus, Clay, Collier, Columbia, DeSoto, Dixie, Duval, Escambia, Flagler, Franklin, Gadsden, Gilchrist, Glades, Gulf, Hamilton, Hardee, Hendry, Hernando, Highlands, Hillsborough, Holmes, Indian River, Jackson, Jefferson, Lafayette, Lake, Lee, Leon, Levy, Liberty, Madison, Manatee, Marion, Martin, Miami-Dade, Monroe, Nassau, Okaloosa, Okeechobee, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Putnam, Santa Rosa, Sarasota, Seminole, St. Johns, St. Lucie, Sumter, Suwannee, Taylor, Union, Volusia, Wakulla, Walton, Washington counties. You may refill your prescriptions early in those counties. Contact your pharmacy for information.

Member Services: As of September 30, 2022, Sunshine Health and CMS Member Services are open as usual from 8 a.m. to 8 p.m. Monday-Friday. Members call any time to reach our 24-hour Nurse Advice Line.

  • Sunshine Health Medicaid, Long Term Care, Serious Mental Illness: 1-866-796-0530 (TTY 1-800-955-8770)
  • Sunshine Health Child Welfare Specialty Plan: 1-855-463-4100 (TTY 1-800-955-8770)
  • Children’s Medical Services (CMS) Health Plan: 1-866-799-5321 (TTY 1-800-955-8770)

Call or text SAMHSA’s Disaster Distress Helpline if you are experiencing emotional distress related to the storm: 1-800-985-5990. Help is available 24/7 in multiple languages.

Call Magellan Health’s help line at 1-800-327-7451 for mental health support and details on other resources.

Our Crisis Line is also open 24/7 to help members. Call the member services number above. Press 1, then star to reach the Crisis Line. 

Note: We will update this website as new information is available.

Please take steps to be safe. Call 911 if you have a medical emergency during the storm.


To support providers and help keep our members safe through Hurricane Ian, Sunshine Health is implementing temporary flexibilities to our prior authorization processes for all products. Read more.


  • If you need food, water, power, internet or AC, drop by one of the Sunshine Health Welcome Rooms Monday through Friday, from 9 a.m. to 5 p.m. Open to the public.
  • The Department of Children and Families, the Florida Disaster Fund, Volunteer Florida and Sunshine Health works with the First Lady’s Hope Florida Initiative to open first Family Resource Support Centers in Tampa and New Port Richey.

Remember the 988 Suicide & Crisis Lifeline

Dial 988 for confidential, free, 24/7/365 support from a trained counselor for mental health, substance use or suicidal crisis.

Flu Season Is Here

A flu shot is the best way to protect yourself and those close to you from the flu. Schedule yours today! Learn more about your flu shot benefit.