Avoid longer than usual wait times for Member Services
Get answers to your questions faster online:
You can view or change your primary care provider or download a copy of your member ID card in our Secure Member Portal:
Check your benefits:
- Medicaid
- Children’s Medical Services Health Plan (Medicaid)
- Children’s Medical Services Health Plan (KidCare)
Questions about over-the-counter benefit or and prescription medications?
Find a provider or confirm your doctor is in network with our Find-A-Provider tool.
NEW! We’ve expanded our Member Services hours to better serve you. Member Services will be open for Medicaid members on Saturdays in October from 8 a.m. to 5 p.m. Eastern. Call 1-866-796-0530 (TTY 1-800-955-8770).
Children’s Medical Services Health Plan Member Services also will be open Saturdays in October from 8 a.m. to 12 p.m. Eastern. Call 1-866-799-5321 (TTY 1-800-955-8770).
Caregivers of children in the Child Welfare system, please call 1-855-463-4100 (TTY 1-800-955-8770), Monday through Friday from 8 a.m. to 8 p.m. Eastern.
Flu Season Is Here
A flu shot is the best way to protect yourself and those close to you from the flu. Schedule yours today! Learn more about your flu shot benefit.
Let Us Know Your COVID Vaccination Status.
We are counting on you to protect your loved ones and yourself. Let us know your COVID vaccination status.
If you think you might have been exposed, contact a doctor immediately. You can have a video visit with a doctor using your phone or computer. See below for lists of in-network providers who can provide telehealth services.