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How to Enroll

We know you have a choice when it comes to healthcare. Thank you for choosing Sunshine Health. We understand how important your healthcare needs are. They’re important to us, too.

How to Enroll in the Long Term Care Program

The state’s Long Term Care (LTC) program provides nursing facility services and home and community-based care to elders and adults (ages 18 years and older) with disabilities. Home and community-based services help people stay in their homes, with services like help with bathing, dressing and eating; help with chores; help with shopping; or supervision.

Sunshine Health pays for services that are provided at the nursing facility. If you live in a Medicaid nursing facility full time, you are probably already in the LTC program. If you don’t know, or don’t think you are enrolled in the LTC program, call Member Services. We can help you.

The LTC program also provides help for people living in their home. But space is limited for these in-home services, so before you can receive these services, you have to speak with someone who will ask you questions about your health. This is called a screening. The Department of Elder Affairs’ Aging and Disability Resource Centers (ADRC) complete these screenings. Once the screening is complete, your name will go on a waiting list. When you get to the top of the waiting list, the Department of Elder Affairs Comprehensive Assessment and Review for Long-term Care Services (CARES) program will ask you to provide more information about yourself to make sure you meet other medical criteria to receive services from the LTC program. Once you are enrolled in the LTC program, we will make sure you continue to meet requirements for the program each year.

You can find the phone number for your local ADRC using this map. They can also help answer any other questions that you have about the LTC program.

Area Agencies on Aging – Planning and Service Area (PSA)

  • PSA 1: Northwest Florida Area Agency on Aging, Inc. 5090 Commerce Park Cir. Pensacola, FL 32505; (850) 494-7101;
  • PSA 2: Area Agency on Aging for North Florida, Inc. 2414 Mahan Dr. Tallahassee, FL 32308; (850) 488-0055;
  • PSA 3: Elder Options 100 SW 75th St., #301 Gainesville, FL 32607; (352) 378-6649;
  • PSA 4: ElderSource, The Area Agency on Aging of Northeast Florida 10688 Old St. Augustine Rd. Jacksonville, FL 32257; (304) 391-6600;
  • PSA 5: Area Agency on Aging of Pasco-Pinellas, Inc. 9549 Koger Blvd. Gadsden Bldg., Ste. 100 St. Petersburg, FL 33702; (727) 570-9696;
  • PSA 6: Senior Connection Center, Inc. 8928 Brittany Way Tampa, FL 33619; (813) 740-3888;
  • PSA 7: Senior Resource Alliance 988 Woodcock Rd., Ste 200 Orlando, FL 32803; (407) 514-1800;
  • PSA 8: Area Agency on Aging for Southwest Florida 15201 N. Cleveland Ave. Ste 1100 North Fort Myers, FL 33903; (239) 652-6900;
  • PSA 9: Area Agency on Aging of Palm Beach/Treasure Coast 4400 N. Congress Ave. West Palm Beach, FL 33407; (561) 684-5885;
  • PSA 10: Aging and Disability Resource Center of Broward County, Inc. 5300 Hiatus Rd. Sunrise, FL 33351; (954) 745-9567;
  • PSA 11: Alliance for Aging, Inc. 760 NW 107th Ave. Ste. 214, 2nd Floor Miami, FL 33172: (305) 670-6500:

How to Apply

In order to enroll in Sunshine Health, you must be eligible for Florida Medicaid. If you are eligible, the Agency for Health Care Administration (AHCA) will send you a letter asking you to choose a plan. 

Visit the Florida Department of Children and Families website to apply for Florida Medicaid if you haven't already. 

Apply for Medicaid

Enrolling and Choosing Sunshine Health is Easy

  1. Apply for Medicaid

  2. Receive a letter to choose a plan

  3. Choose a plan

    Call a Choice Counselor toll-free at 1-877-711-3662 (TDD/TYY 1-866-467-4970) or visit the Statewide Medicaid Managed Care page online.

  4. Receive a welcome packet from your plan

  5. Enjoy your new benefits!