Important Update: New Contact Details for Pharmacy Appeals

Date: 11/20/25

We’ve updated our contact details for pharmacy appeals.

Please use the information below when submitting pharmacy appeal requests:

Fax

• Non-Specialty/Retail Medications: 1-888-865-6531
• Specialty/Buy and Bill Medications: 1-844-235-5091

Phone

• Medicaid & Child Welfare: 1-800-460-8988 or (TTY: 1-800-955-8770)
• Children’s Medical Services Health Plan: 1-833-705-1351 or (TTY: 1-800-955-8770)
• Ambetter: 1-833-236-3919 or (TTY: 1-800-955-8770)

Pharmacy Services Hours of Operation: Monday through Friday from 8 a.m. to 10:30 p.m. Eastern.

Send written requests by mail to:

Pharmacy Services
Pharmacy Appeals
P.O. Box 31398
Tampa, FL 33631-3398

^SH_10915