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Changes to Behavioral Health Authorization Process on Secure Provider Portal

Date: 01/20/22

Fort Lauderdale, Florida

We want to tell you about an important change to the Behavioral Health authorization process in the Secure Provider Portal that are effective immediately for service request dates after September 1, 2021.

The changes apply to our Medicaid, Child Welfare Specialty Plan and the Serious Mental Illness (SMI) Specialty Plan.

Action required:

  • For services date requests after September 1, 2021, inpatient and outpatient Behavioral Health authorizations must now be completed under the “Medicaid” plan dropdown tab. The “Medicaid” tab applies to Medicaid, Child Welfare and SMI members.
  • For services date requests before September 1, 2021, the authorizations must be completed under the “Behavioral Health from Sunshine Medicaid” plan type. See image below.

If you have questions, please call Provider Services at 1-844-477-8313. The hours are Monday through Friday from 8 a.m. to 8 p.m. Eastern.