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New Features in Secure Provider Portal

Date: 09/09/20

Sunrise, Florida

Sunshine Health values the relationships we have with our provider partners and works to ensure that doing business with us is easy and straightforward. A key component of meeting provider needs is our Secure Provider Portal, which enables you to conduct business with us from the convenience of your desktop seamlessly and in real time.

We have recently updated several aspects of our Secure Provider Portal, adding features that will simplify your experience:

  • A Member Eligibility overview page reflects all critical data in a single view
  • The ability to submit and track the status of claim reconsiderations online
  • Expanded free text fields for reconsideration comments and explanations
  • The ability to attach required documentation when filing a reconsideration
  • Push notification opt in/out for reconsideration status changes

Inside our Secure Provider Portal, you can still submit claims, review payment status, request prior authorizations and check member eligibility, benefits and cost shares.

We believe these updates will create a more user-friendly experience and enhance your ease of doing business with us. We hope you’ll take a moment to explore them after your next login.

Please contact Provider Services at 1-844-477-8313 with any questions you may have.