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Secure Provider Portal Login Issues

Date: 11/13/23

Fort Lauderdale, Florida

As part of our commitment to maintaining the highest level of security for our government partners, the provider portal enforces a “One Year Password Policy.” This policy mandates that passwords be changed before 365 days. Failure to update passwords within the specified timeframe results in the user’s account locking.

Our dedicated teams are working to identify and unlock “locked” accounts. However, it's imperative that those with unlocked accounts take the following steps:

  1. Reset Password: to regain access to the account, users must reset their password.
    • Click on “Trouble Logging In” on the portal login page.
    • Follow the “Forgot Password” process to reset your password.
  2. Important: After resetting your password, your account will be reactivated.

For accounts that are still locked, you will receive an error message and an email that notifies you that the password change was NOT successful.

Take the following steps:

  • Call Provider Services at 1-844-477-8313. The call center will raise an incident ticket which will help us unlock those accounts.
  • Reset Password: To regain access to the account, users must reset their password. Here's how to do it:
    • Click on “Trouble Logging In” on the portal login page.
    • Follow the “Forgot Password” process to reset password.
    • Important: After resetting their password, the account will be reactivated.

We appreciate your prompt attention to this matter as it is crucial for the security and accessibility of user accounts within the provider portal.

Questions?

If you have questions, please contact your Provider Engagement Administrator. You can also call Sunshine Health Provider Services at 1-844-477-8313. Stay up to date on Sunshine Health provider notices by reviewing and bookmarking Provider News.

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