Skip to Main Content

Help Patients Quickly Get the Care They Need

Sunshine Health wants to help you provide the best care possible to your patients, our members. But we know there are times when you and your practice won’t be available to help them. Fortunately, your patients have options for obtaining after hours care that don’t involve going to the Emergency Room (ER).

Please make sure your patients know about these options to help them receive the medical care they need 24/7, 365 days a year:

24/7 Nurse Advice Line

Call: 1-866-796-0530 (TTY 1-800-955-8770)

Members can talk to a registered nurse any time, day or night, with this free service. The 24/7 Nurse Advice Line offers access to experienced nurses who can help members. They can also help them decide if they have a real emergency and need care right away.

Virtual Care

Teladoc: Sunshine Health offers virtual 24/7 access to in-network healthcare providers for non-emergency health issues. Teladoc offers medical advice, a diagnosis or a prescription via phone or video.

Brave Health: Virtual mental and behavioral health care for members ages 13 years and older.

KidzDocNow: Pediatric Clinicians are available 24/7 to assist your patients.

Urgent Care

Urgent Care can offer a variety of services after hours for non-emergent injuries or illness without waiting at the ER. Members can find an in-network Urgent Care by visiting our Sunshine Health Find a Provider Tool or by calling Member Services.

Urgent Care vs. Emergency Room

Explain to members when they should seek Urgent Care and when they should visit the Emergency Room:

  • Urgent Care: Sprains, ear infections, a sore throat, body pain with fever/wheezing;minor cuts and burns.
  • ER: Thoughts of self-harm/suicide; bleeding that won’t stop; drug overdose; severe pain;chest pain; coughing or vomiting blood.

Local Pharmacist

This is a good option for patients struggling with medication management or chronic conditions. If you have patients that frequently end up in the ER because of medication concerns, remind them that their pharmacist can also help, in-person or over the phone.

988 Suicide and Crisis Line

Patients who need immediate mental health assistance should call 988. The Suicide & Crisis Lifeline provides confidential help for mental health, drug use or suicidal concerns.

Health Plan Apps

Sunshine Health and Children’s Medical Services (CMS) Health Plan members can download apps:

Sunshine Health Mobile App

CMS Health Plan Mobile App

How to Get Started

  • Download the App: Search for “Health Insurance Portal” in the App Store or Google Play.
  • Select Florida: From the “state” drop down menu, select “Florida.”
  • Log In: Use member portal login or create an account to get started.