Case Management

Getting Started

The Long Term Case Management Department is here to help you. The Case Manager will work with you, your care giver, and doctor to create a person centered plan of services. A care plan is made based on your health needs, home setting, own goals, community actions and the amount of support you receive from your family and friends. Your Case Manager will review your case with you over time and make changes to your care plan.

The Long Term Case Managers will setup Long Term Care services for you.  Most of the services listed in Services Covered by Sunshine Health section are setup by the Case Managers. Translation services are also free of charge. Call your Case Manager to get these services.

Your Case Manager will also help in making a disaster/emergency plan. This plan will include personal/family plans and shelters. This plan will also deal with special health needs and other info you and your care givers may need. You may also visit http://www.floridahealth.gov/programs-and-services/emergency-preparedness-and-response/prepare-yourself/index.html. (Please note: By clicking on the links, you will be leaving Sunshine Health's website.)

To make sure that you receive proper services at all times, a contingency plan will be developed.  The contingency plan, will report any gaps in service. The plan will also list what information will be at hand within 3 hours, in case of provider illness, transportation failure, etc.

Your Case Manager will meet with you in your home or resident facility.  Your Case Manager will also discuss your concerns on the phone. Please call your Case Manager whenever your needs change. You should contact the Case Management Department when you are admitted to a hospital, you move, or your needs change.

We have programs that reach out to members at risk for certain health issues. Our programs offer advice, health care tips and coaching. Our goal is to help you learn to manage your health.  Contact your Case Manager for more information and helpful materials.  You can contact a Case Manager at 1-877-211-1999 (TDD/TTY 1-800-955-8770), Monday through Friday, 8:00 a.m. – 6:00 p.m. (ET).