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Accessing Care

24/7 Nurse Advice Line 1-855-463-4100  (TTY 1-800-955-8770)

No matter what time it is, Sunshine Health is here to make sure you have the answers you need, when you need them. When you call our free Nurse Advice Line, you can speak directly to an experienced nurse who is ready to help you and your family — 24 hours a day, 7 days a week and 365 days a year.

We can help answer questions about medications, talk about your health issues and whether you should go to the emergency room, urgent care or call your primary care provider. We can also help you find a provider near you.

Use the chart below to help you decide your best care option.


Inforgraphic on where to go for care. Details in text below.

Infographic Description

Title: Accessing Care

  1. Is your illness or injury life threatening? (Ex. shortness of breath, chest pains, bleeding that won't stop, poisoning, burns, broken bone)
    1. If Yes, Call 9-1-1 or go to the ER.
      Immediately go to an Emergency Room for:
      • Chest pains
      • Bleeding that won't stop
      • Shortness of breath
      • Broken Bones
      • Poisoning
      • Severe cuts or burns
    2. If No, do you have a physical injury or an illness like the flu, an ear infection or a fever?
      1. If Yes, Do you want to see a doctor, or do you want to talk to a nurse for advice?
        1. If you want to see a doctor, is your doctor's office open?
          1. If Yes, call your primary care provider (PCP).
          2. If No, go to urgent care or call our 24/7 nurse advice line.
        2. If you want to talk to a nurse for advice, call our 24/7 nurse advice line.