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Important Contact Information

Member Helpline

1-855-463-4100
Available 24 hours

Member Help Line TTY

1-800-955-8770
Available 24 hours

Website

SunshineHealth.com

Address

1301 International Parkway, Suite 400
Sunrise, FL, 33323

Service Contact Information 
Logisticare (Transportation) Reservations: 1-877-659-8420
Ride Assist (Where’s My Ride?): 1-877-659-8421
HearUSA (Hearing Services)

1-800-442-8231

Envolve Pharmacy Solutions (Pharmacy Services) 1-866-577-9010 
Florida Care Management Services Agency (Long-term Care Case Management

1-877-462-1200

Consumer Direct (Long-term Care PDO) 1-877-270-9580

Envolve PeopleCare (Disease Management)

1-800-942-4008

Envolve PeopleCare 24-Hour Nurse Advice Line

1-855-696-2553

Dental Services

Contact your case manager directly or call 1-855-463-4100 for help with arranging these services.

To report suspected cases of abuse, neglect, abandonment, or exploitation of children or vulnerable adults

1-800-96-ABUSE (1-800-962-2873)

TTY: 711 or 1-800-955-8771

http://www.myflfamilies.com/service-programs/abuse-hotline

For Medicaid Eligibility

1-866-762-2237

TTY: 711 or 1-800-955-8771

http://www.myflfamilies.com/service-programs/access-florida-food-medical-assistance-cash/medicaid

To report Medicaid Fraud and/or Abuse or to file a complaint about a health care facility

1-888-419-3456

https://apps.ahca.myflorida.com/mpi-complaintform/

To request a Medicaid Fair Hearing

1-877-254-1055

1-239-338-2642 (fax)

MedicaidHearingUnit@ahca.myflorida.com

To file a complaint about Medicaid services

1-877-254-1055

TDD: 1-866-467-4970

http://ahca.myflorida.com/Medicaid/complaints/

To find information for elders

1-800-96-ELDER (1-800-963-5337)

http://elderaffairs.state.fl.us/doea/arc.php

To find out information about domestic violence

1-800-799-7233

TTY: 1-800-787-3224

http://www.thehotline.org/

To find information about health facilities in Florida

http://www.floridahealthfinder.gov/index.html

To find information about urgent care

Call Member Services, check your Sunshine Health Provider Directory, or go to SunshineHealth.com and click “Find A Provider.”

For an emergency

9-1-1

Or go to the nearest emergency room