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Important Contact Information

Member Helpline

1-855-463-4100
Available 24 hours

Member Help Line TTY

1-800-955-8770
Available 24 hours

Website

SunshineHealth.com

Address

PO Box 459089
Fort Lauderdale, FL 33345-9089

Service Contact Information 
Logisticare (Transportation) Reservations: 1-877-659-8420
Ride Assist (Where’s My Ride?): 1-877-659-8421
HearUSA (Hearing Services)

1-800-442-8231

Envolve Pharmacy Solutions (Pharmacy Services) 1-800-460-8988
Florida Care Management Services Agency (Long-term Care Case Management

1-877-462-1200

GT Independence (Long-term Care PDO) 1-877-659-4500

Envolve PeopleCare (Disease Management)

1-800-942-4008

Envolve PeopleCare 24-Hour Nurse Advice Line

1-855-696-2553

Dental Services

Contact your case manager directly or call 1-855-463-4100 for help with arranging these services.

To report suspected cases of abuse, neglect, abandonment, or exploitation of children or vulnerable adults

1-800-96-ABUSE (1-800-962-2873)

TTY: 711 or 1-800-955-8771

DCF Abuse Hotline

For Medicaid Eligibility

1-866-762-2237

TTY: 711 or 1-800-955-8771

DCF Medicaid

To report Medicaid Fraud and/or Abuse or to file a complaint about a health care facility

1-888-419-3456

AHCA Medicaid Fraud and Abuse Complaint Form

To request a Medicaid Fair Hearing

1-877-254-1055

1-239-338-2642 (fax)

MedicaidHearingUnit@ahca.myflorida.com

To file a complaint about Medicaid services

1-877-254-1055

TDD: 1-866-467-4970

AHCA Florida Medicaid Complaints

To find information for elders

1-800-96-ELDER (1-800-963-5337)

Department of Elder Affairs

To find out information about domestic violence

1-800-799-7233

TTY: 1-800-787-3224

National Domestic Violence Hotline

To find information about health facilities in Florida

FloridaHealthFinder.gov

To find information about urgent care

Call Member Services, check your Sunshine Health Provider Directory, or go to SunshineHealth.com and click “Find A Provider.”

For an emergency

9-1-1

Or go to the nearest emergency room