Important Contact Information
Member Helpline
1-855-463-4100
Available 24 hours
Member Help Line TTY
1-800-955-8770
Available 24 hours
| Service | Contact Information |
|---|---|
| Logisticare (Transportation) | Reservations: 1-877-659-8420 Ride Assist (Where’s My Ride?): 1-877-659-8421 |
| HearUSA (Hearing Services) | 1-800-442-8231 |
| Envolve Pharmacy Solutions (Pharmacy Services) | 1-866-577-9010 |
| Florida Care Management Services Agency (Long-term Care Case Management | 1-877-462-1200 |
| Consumer Direct (Long-term Care PDO) | 1-877-270-9580 |
Envolve PeopleCare (Disease Management) |
1-800-942-4008 |
Envolve PeopleCare 24-Hour Nurse Advice Line |
1-855-696-2553 |
Dental Services |
Contact your case manager directly or call 1-855-463-4100 for help with arranging these services. |
To report suspected cases of abuse, neglect, abandonment, or exploitation of children or vulnerable adults |
1-800-96-ABUSE (1-800-962-2873) TTY: 711 or 1-800-955-8771 |
For Medicaid Eligibility |
1-866-762-2237 TTY: 711 or 1-800-955-8771 http://www.myflfamilies.com/service-programs/access-florida-food-medical-assistance-cash/medicaid |
To report Medicaid Fraud and/or Abuse or to file a complaint about a health care facility |
1-888-419-3456 |
To request a Medicaid Fair Hearing |
1-877-254-1055 1-239-338-2642 (fax) |
To file a complaint about Medicaid services |
1-877-254-1055 TDD: 1-866-467-4970 |
To find information for elders |
1-800-96-ELDER (1-800-963-5337) |
To find out information about domestic violence |
1-800-799-7233 TTY: 1-800-787-3224 |
To find information about health facilities in Florida |
|
To find information about urgent care |
Call Member Services, check your Sunshine Health Provider Directory, or go to SunshineHealth.com and click “Find A Provider.” |
For an emergency |
9-1-1 Or go to the nearest emergency room |