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Member Services

Our Member Services representatives can answer questions about your child's Sunshine Health Child Welfare Specialty plan benefits, help you pick a primary care provider, find participating providers and much more. You can reach Member Services at 1-855-463-4100 (TDD/TTY 1-800-955-8770) 8 a.m. to 8 p.m. Monday through Friday. After hours, calls are sent to our 24-hour nurse advice line. 

You can write to Sunshine Health at:

1301 International Parkway
Suite 400
Sunrise, FL 33323

Member Services can help you with the following:

  • Answer benefit questions.
  • Make a PCP change.
  • Answer questions about your copayments or other financial responsibility.
  • Help you find a provider.
  • Replace lost ID cards.
  • Answer questions about claims.
  • Connect you with case management staff.
  • Explain the prior authorization process.
  • Help you file a complaint or appeal.