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OTC Benefit


As of January 1, 2023, CVS will manage your child’s Over-the-Counter (OTC) benefit.


It’s easy to use your child’s $25 a month benefit

  • Order by phone. Shipping is free. Call 1-888-262-6298 Monday through Friday from 9 a.m. to 8 p.m. local time.
  • Shop in person for items at select CVS stores. Check the store locator or call OTCHS 1-888-628-2770 (TTY: 711) to find the nearest location.
  • OTC booklet (PDF).

Use your child’s $25 a month to buy items like baby wipes, diaper rash ointment and chewable vitamins. You can also get everyday items like laundry detergent, soap and toothbrushes.

If you previously ordered OTC items through Acaria or the Envolve OTC mobile app, you will need to place orders via phone with CVS.


Frequently Asked Questions