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TeleHealth Services. Get care wherever you are. 

Don’t wait for an in-person visit. Your child can get easy access to a doctor – anytime, anywhere.

Sunshine Health offers telehealth services at no cost to members. This is your easy, 24-hour access to in-network providers for your child’s non-emergency health issues. Get medical advice, a diagnosis or a prescription – all by phone or video.

Use telehealth services wherever you are. It’s there when your child needs it.

Be prepared. Set up your child's account today.

Contact telehealth services for non-emergency issues such as: 
 

 

Colds, flu, and fevers

 

Ear infections

 

Rash, skin conditions

 

Pink eye

 

Sinuses, allergies

 

Respiratory infections


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Do you think your child may be sick with COVID-19? Don’t panic. You can use the CDC’s new Coronavirus Self-Checker tool as a fast resource to start.

Frequently Asked Questions

24-hour access to in-network providers for non-emergency health issues, at no cost to you. Telehealth services works through Teladoc, a virtual care service with a network of licensed and trusted providers.

It’s just like going to normal doctor visits. But, from the comfort and safety of your own home! Get medical advice, a diagnosis or a prescription. Plus, specialist referrals and labs.

Sunshine Health members have access to telehealth services visits at no cost. If your child’s doctor orders them a prescription, you can visit our Pharmacy page to learn more about what is covered through your child’s plan.

Non-emergency health issues such as:

  • Colds, flu and fevers
  • Rash, skin conditions
  • Sinuses, allergies
  • Respiratory infections
  • Ear infections
  • Pink eye

Telehealth is a virtual visit with an in-network doctor over the phone or via video chat. After you set up your child’s account, you can schedule their visit. Then, you, your child and your child’s doctor will meet to discuss your child’s health issue or questions.

Ease and safety — for your child and for others. A normal doctor visit can take weeks or months to get. Or you may not be able to find a provider near you who accepts your child’s health insurance. A normal doctor visit also means leaving home. Plus, waiting in a waiting room where you and your child may be exposed to sick people. Telehealth services gives your child access to anytime, anywhere care.

ER visits should only be used for life-threatening injury or health issues. When you go to the ER for non-emergency issues, you take away care from those who need it more. For more on where to go for care, visit our Accessing Care page.

Don’t panic. You can use the CDC’s new Coronavirus Self-Checker tool as a fast resource to start. This tool will also tell you what to do if you believe your child is sick with COVID-19.

Before your child can use telehealth services, they need to have an account. Visit Teladoc to set up and activate your child's account. Once your account is ready, all you need to do is:

  • Provide some basic health info
  • Schedule your child’s visit
  • Resolve your child’s health issue with a doctor through phone or video

Yes. You can request the soonest visit on demand or schedule one in advance for a day and a time that is best for you.

Yes! Telehealth visits can be scheduled at all hours, day or night.