Emergency and Urgent Situations
What to Do in an Emergency
An emergency is when you have severe pain, illness or injury. It could result in danger to you or your unborn child.
- Call 911 right away if you have an emergency, or go to the nearest emergency room.
- Emergency rooms are for emergencies. Call your doctor before going, unless your emergency is severe.
- You can call our 24-hour Nurse Advice Line at 1-866-796-0530 (TTY 1-800-955-8770). You will be connected to a nurse. Have your Sunshine Health Member ID card number handy. The nurse may direct you to other care or may help you over the phone.
To get emergency services, you can go to any hospital or other setting for emergency care, regardless of network status.
Behavioral Health Emergency
Remember the 988 Suicide & Crisis Lifeline - it’s like 911, but it’s 988. Dial 988 for confidential, free, 24/7/365 support from a trained counselor for mental health, substance use or suicidal crisis.
Dial 988 for:
- Ongoing anxiety or depression
- Concerns about use of alcohol or drugs
- Thoughts of hurting yourself or others
You can call, text, or chat 988 for help 24/7. It is free and confidential:
Urgent Care is needed when you have an injury or illness that must be treated within 24 hours. It is usually not life threatening, yet you cannot wait for a routine doctor’s office visit. Urgent Care is not emergency care.
When you need urgent care, follow these steps:
- Call your doctor. If it is after hours and you cannot reach your doctor, you can call our 24-hour Nurse Advice Line at 1-866-796-0530 (TTY1-800-955-8770).
- You will be connected to a nurse. Have your Sunshine Health Member ID card number handy. The nurse may direct you to other care, or may help you over the phone.
- You may be told to see another doctor or go to the nearest hospital emergency room.