Skip to Main Content

Important Contact Information

Member Helpline

  • 1-866-796-0530
  • Available 24 hours

Member Help Line TTY

  • 1-800-955-8770
  • Available 24 hours

Website

SunshineHealth.com

Address

PO Box 459089
Fort Lauderdale, FL 33345-9089

Service Contact Information 
Logisticare (Transportation) Reservations: 1-877-659-8420
Ride Assist (Where’s My Ride?): 1-877-659-8421
HearUSA (Hearing Services)

1-800-442-8231                     

 

Envolve Pharmacy Solutions (Pharmacy Services)

1-800-460-8988                  

 

Florida Care Management Services Agency (Long-term Care Case Management

1-877-462-1200

GT Independence (Long-term Care PDO)

1-877-659-4500

 

Envolve PeopleCare (Disease Management)

1-800-942-4008

 

Envolve PeopleCare Nurse Advice Line

1-855-696-2553

 

Dental Services

Contact your case manager directly or call 1-866-796-0530 for help with arranging these services.

To report suspected cases of abuse, neglect, abandonment, or exploitation of children or vulnerable adults

1-800-96-ABUSE (1-800-962-2873)

TTY: 711 or 1-800-955-8771

DCF Abuse Hotline

 

For Medicaid Eligibility

1-866-762-2237

TTY: 711 or 1-800-955-8771

DCF Medicaid

To report Medicaid Fraud and/or Abuse or to file a complaint about a health care facility

1-888-419-3456

AHCA Medicaid Fraud and Abuse Complaint Form

 

To request a Medicaid Fair Hearing

1-877-254-1055

1-239-338-2642 (fax)

MedicaidHearingUnit@ahca.myflorida.com

To file a complaint about Medicaid services

1-877-254-1055

TTY: 1-866-467-4970

AHCA Florida Medicaid Complaints

 

To find information for elders

1-800-96-ELDER (1-800-963-5337)

Department of Elder Affairs

 

To find out information about domestic violence

1-800-799-7233

TTY: 1-800-787-3224

National Domestic Violence Hotline

To find information about health facilities in Florida

FloridaHealthFinder.gov

 

To find information about urgent care

Call 1-866-796-0530 or visit our website at SunshineHealth.com

For an emergency

9-1-1

Or go to the nearest emergency room