Important Contact Information
Member Helpline
- 1-866-796-0530
- Available 24 hours
Member Help Line TTY
- 1-800-955-8770
- Available 24 hours
| Service | Contact Information |
|---|---|
| ModivCare (Transportation) | Reservations: 1-877-659-8420 Ride Assist (Where’s My Ride?): 1-877-659-8421 |
| HearUSA (Hearing Services) | 1-855-242-4935 |
| Envolve Pharmacy Solutions (Pharmacy Services) | 1-800-460-8988 |
| Florida Care Management Services Agency (Long-term Care Case Management Delegate) | 1-877-462-1200 |
| GT Independence (Long-term Care PDO) | 1-877-659-4500
|
Disease Management |
1-800-942-4008 |
Envolve PeopleCare Nurse Advice Line |
1-855-696-2553 |
Dental Services |
Contact your case manager directly or call 1-866-796-0530 for help with arranging these services. |
To report suspected cases of abuse, neglect, abandonment, or exploitation of children or vulnerable adults |
1-800-96-ABUSE (1-800-962-2873) TTY: 711 or 1-800-955-8771
|
For Medicaid Eligibility |
1-866-762-2237 TTY: 711 or 1-800-955-8771 |
To report Medicaid Fraud and/or Abuse or to file a complaint about a health care facility |
1-888-419-3456 |
| To request a Medicaid Fair Hearing | 1-877-254-1055 1-239-338-2642 (fax) |
To file a complaint about Medicaid services |
1-877-254-1055 TTY: 1-866-467-4970 |
| To find information for elders | 1-800-96-ELDER (1-800-963-5337) |
| To find out information about domestic violence | 1-800-799-7233 TTY: 1-800-787-3224 |
To find information about health facilities in Florida |
FloridaHealthFinder.gov |
| To find information about urgent care | Call 1-866-796-0530 or visit our website at SunshineHealth.com |
For an emergency |
9-1-1 Or go to the nearest emergency room |