Don’t wait for an in-person visit. You can get easy access to a doctor when you want to see one.
Sunshine Health offers telehealth services at no cost to you. This is your easy, 24-hour access to in-network providers for non-emergency health issues. Get medical advice, a diagnosis or a prescription. Do it all by phone or video. And, have easy access through your mobile device!
Use telehealth services when you’re at home. Even on the job! It’s there when you need it. Make an appointment for a time that works for you.
Be prepared. Set up your account today.
Contact telehealth services for non-emergency issues such as:
Colds, flu, and fevers
Rash, skin conditions
*Limits apply for appointment times with behavioral health services, which are open weekdays from 8 a.m. to 8 p.m.
Don't have a Smartphone?
Sunshine Health is proud to work with SafeLink Wireless® to offer you this cell phone program at no cost.
Approved members get a free smartphone and these free, monthly benefits:
- 3 GB of data
- 350 minutes
- 3 Telehealth calls per month and written prescriptions to a local pharmacy through Doc.com
- Unlimited text messages
- Free calls to Sunshine Health Member Services
- Some limitationsn may apply.
How to Enroll
- Visit SafeLink's website to apply online.
- Call SafeLink at 1-877-631-2550 to apply over the phone.
- SafeLink Wireless Information (PDF)
Frequently Asked Questions
24-hour access to in-network providers for non-emergency health issues, at no cost to you. Telehealth services works through Teladoc, a virtual care service with a network of licensed and trusted providers.
It’s just like going to your normal doctor visits. But, from the comfort and safety of your own home! Get medical advice, a diagnosis or a prescription. Plus, specialist referrals, labs and behavioral health.
Sunshine Health members have access to telehealth services visits at no cost. If your doctor orders you a prescription, you can visit our Pharmacy page to learn more about what is covered through your plan.
Non-emergency health issues such as:
- Colds, flu and fevers
- Rash, skin conditions
- Sinuses, allergies
- Respiratory infections
- Ear infections
- Pink eye
- Behavioral health
Telehealth is a virtual visit with an in-network doctor over the phone or via video chat. After you set up your account, you can schedule your visit. Then, you and your doctor will meet to discuss your health issue or questions.
Ease and safety — for you and for others. A normal doctor visit can take weeks or months to get into. Or you may not be able to find a provider near you who accepts your health insurance. A normal doctor visit also means leaving home. Plus, waiting in a waiting room where you may be exposed to sick people. Telehealth services gives you access to anytime, anywhere care.
ER visits should only be used for life-threatening injury or health issues. When you go to the ER for non-emergency issues, you take away care from those who need it more. For more on where to go for care, visit our Accessing Care page.
Don’t panic. You can use the CDC’s new Coronavirus Self-Checker tool as a fast resource to start. This tool will also tell you what to do if you believe you are sick with COVID-19.
Before you can use telehealth services, you need to have an account. Visit Teladoc to set up and activate your account. Once your account is ready, all you need to do is:
- Provide some basic health info
- Schedule your visit
- Resolve your health issue with a doctor through phone or video
Yes. You can request the soonest visit on demand or schedule one in advance for a day and a time that is best for you.
Yes! Telehealth visits can be scheduled at all hours, day or night. Limits apply for behavioral health services, which are open weekdays from 8 a.m. to 8 p.m.