Report Fraud, Waste and Abuse

Fraud means to knowingly get benefits or payments that you are not entitled to receive. Please let us know if you are aware of someone who is committing fraud. This could be a provider or a member. Some examples of health care fraud include:

• A lie on an application
• Using someone else's ID card
• A provider (doctor) billing for services that were not done
• Transportation (usage abuse)

Waste is the overuse of services that may result in costs not needed for health care benefits. This includes direct costs and indirect costs. Waste usually results from the misuse of services.

Abuse is actions that may result in unnecessary costs not needed for health care benefits. This includes direct costs and indirect costs. Abuse involves payment for items or services when there is no legal reason for to pay for them.

Sunshine Health is serious about finding and reporting fraud and abuse. Our staff is available to talk to you about this. Here are the address and phone numbers:

Sunshine Health
Compliance Department
P.O. Box 459089
Fort Lauderdale, FL 33345-9089

To report suspected fraud and/or abuse in Florida Medicaid, call the Consumer Complaint Hotline toll-free at 1-888-419-3456 or complete a Medicaid Fraud and Abuse Complaint Form.

Or you can call Sunshine Health's WAF Hotline at 1-866-685-8664.

Waste, abuse, and fraud means that any member, any provider, or another person is misusing Medicaid, the AHCA program, or Sunshine Health resources. This could include things like:

• Loaning, selling or giving your Sunshine Health member ID card or Medicaid ID card to someone.
• Misusing Sunshine Health or Medicaid benefits.
• Billing Sunshine Health for “free” services.
• Wrongful billing to Sunshine Health by a provider.
• Billing Sunshine Health for services not provided.
• Any action to defraud Sunshine Health, Medicaid, or the AHCA program. 

If you report suspected fraud and your report results in a fine, penalty or forfeiture of property from a doctor or other health care provider, you may be eligible for a reward through the Attorney General’s Fraud Rewards Program (toll-free 1-866-966-7226 or 850-414-3990). The reward may be up to 25% of the amount recovered, or a maximum of $500,000 per case (Section 409.9203, Florida Statutes). You can talk to the Attorney General’s Office about keeping your identity confidential and protected. Medicaid’s address and phone number are: 

Florida Attorney General’s Office
Attn: Medicaid Fraud Division
107 West Gaines Street
Tallahassee, FL 32301
850-414-3300

Your health care benefits are given to you based on your eligibility for both Medicaid and AHCA program. You must not share your benefits with anyone. Sunshine Health’s network providers must also report any misuse of benefits to Sunshine Health. Sunshine Health must also report any misuse or wrongful use of benefits to Medicaid. If you misuse your benefits, you could lose them. Medicaid may also take legal action against you if you misuse your benefits.

If you think a doctor, a hospital, another Sunshine Health member, or another person is misusing the Medicaid or Sunshine Health resources, tell us right away. We will take action against anyone who does this. Sunshine Health will take your call about waste, abuse, and fraud seriously. Call Sunshine Health's (Waste, Fraud, and Abuse) WAF Hotline at 1-866-685-8664. You do not need to give your name.