Get Rides to Medical Appointments – At No Cost to You
We want to help your child get and stay healthy. We can provide rides to your child’s medical appointments at no cost.
Medical Transportation Management (MTM) provides transportation for Children’s Medical Services Health Plan (CMS Health Plan) members. There are no limits to the number of trips during the year between medical appointments, healthcare facilities or pharmacies.
- Call MTM’s Ride Schedule Line at 1-844-399-9469 (TTY 711) between 8 a.m. to 7 p.m. Eastern, Monday – Friday and 8 a.m. to 5 p.m. Eastern Saturday
- Rides must be scheduled 24 hours (one business day) in advance, includes day of call but not day of appointment.
You, a relative, caregiver or facility staff member can schedule rides.
Call MTM at 1-844-399-9469 (TTY 711) to cancel or change a scheduled ride.
Call MTM’s Ride Schedule Line at 1-844-399-9469 (TTY 711) between 8 a.m. to 7 p.m. Eastern, Monday – Friday and 8 a.m. to 5 p.m. Eastern Saturday.
- Unlimited transportation to and from all your child’s medical appointments and healthcare facilities. Trips to the Pharmacy are covered after a provider appointment or upon discharge from a facility.
- Up to two round trips per month for non-medical purposes such as social outings or family visits
- Limited to your child’s home county/local area
Your child must not have another means of transportation to qualify.
Yes. Reimbursement is available per mile. To qualify for reimbursement, you must call MTM at 1-888-513-0703 (TTY 711) Monday through Friday between 8 a.m. and 5 p.m. Eastern. All reimbursement requests can be made up to 30 days in advance but no later than the day of the appointment. Back dated mileage reimbursements are not allowed.
When you call in your child's reservation, you should provide the vendor with the name and mailing address of the person to whom the reimbursement is to be made payable. Once the trip is verified, you will be issued a Reference Number. This Reference Number becomes your Mileage Reimbursement Trip/Job number. You will only be reimbursed for trips on your Mileage Reimbursement Trip Log that includes this number.
Your child must not have another means of transportation to qualify. Gas mileage reimbursement is an option if your child has someone that can assist with transportation. Members, spouses or parents/guardians cannot get gas mileage reimbursement.
All Mileage Reimbursement Trip Logs for CMS Health Plan members should be mailed to MTM for payment at:
MTM Attention: Trip Logs
16 Hawk Ridge Drive
Lake St. Louis, MO 63367
Each log must be filled out correctly and completely before you will be reimbursed. Fields include the trip date, medical provider name and phone number, physician/clinician signature, and total number of miles driven associated with that particular visit. Each date of service must have a physician or clinician signature in order for the reimbursement to be approved and must be confirmed with the physician’s office before payment will be made.