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Important Contact Information (Medicaid)

Member Services

  • 1-866-799-5321 
  • Available 24 hours

Member Services TTY

  • 1-800-955-8770
  • Available 24 hours

Website

SunshineHealth.com/CMS

Address

P.O. Box 459089
Fort Lauderdale, FL 33345-9089

Service Contact Information 
Non-emergency transportation services Medical Transportation Management (MTM)
1-844-399-9469 (TTY 711) 
Dental

Dental benefits are offered through your Medicaid dental plan. Contact your Medicaid dental plan for more information.                   

 

Vision

Envolve Vision
1-833-705-1354 (TTY 1-800-955-8770)                

 

Hearing/Audiology Hear USA
1-855-252-5322 (TTY 711)
To report suspected cases of abuse, neglect, abandonment, or exploitation of children or vulnerable adults

1-800-96-ABUSE (1-800-962-2873)
(TTY 1-800-955-8771) 
DCF Abuse Hotline

 

For Medicaid eligibility

1-866-762-2237
(TTY 1-800-955-8771) 
DCF Medicaid

 

To report Medicaid Fraud and/or Abuse

1-888-419-3456
AHCA Medicaid Fraud and Abuse Complaint Form

 

To file a complaint about a healthcare facility

1-888-419-3450
Healthcare Facility Complaint Form

To request a Medicaid Fair Hearing

1-877-254-1055
1-239-338-2642 (fax)
MedicaidHearingUnit@ahca.myflorida.com

 

For Medicaid Eligibility

1-866-762-2237
TTY: 711 or 1-800-955-8771
DCF Medicaid

To report Medicaid Fraud and/or Abuse or to file a complaint about a health care facility

1-888-419-3456
AHCA Medicaid Fraud and Abuse Complaint Form

 

To request a Medicaid Fair Hearing 1-877-254-1055
1-239-338-2642 (fax)
MedicaidHearingUnit@ahca.myflorida.com

To file a complaint about Medicaid services

1-877-254-1055
(TTY 1-866-467-4970)
AHCA Florida Medicaid Complaints

 

Florida Department of Health Children’s Medical Services

1-850-245-4200
(TTY 1-866-467-4970)
CMSPlan@flhealth.gov
Florida Department of Health

 

To find out information about domestic violence

1-800-799-7233
(TTY 1-800-787-3224)
National Domestic Violence Hotline

To find information about health facilities in Florida 

FloridaHealthFinder.gov

 

To find information about urgent care 

Visit findaprovider.SunshineHealth.com to find the urgent care center closest to you. Or call our 24-Hour Nurse Advice Line at 1-866-799-5321 (TTY 1-800-955-8770) or our 24-Hour Behavioral Health Crisis Line at 1-888-491-5252 (TTY 1-800-955-8770) .

For an emergency

9-1-1
Or go to the nearest emergency room