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Important Contact Information (Medicaid)

Member Services

Member Services TTY

Website

Sunshine Health

Address

P.O. Box 459089
Fort Lauderdale, FL 33345-9089

ServiceContact Information 
Non-emergency transportation servicesMedical Transportation Management (MTM)
1-844-399-9469 (TTY 711) 
Dental

Dental benefits are offered through your Medicaid dental plan. Contact your Medicaid dental plan for more information.                   

 

Vision Services1-866-799-5321 (TTY 1-800-955-8770
Hearing/AudiologyHear USA
1-855-242-4935 (TTY 711)
To report suspected cases of abuse, neglect, abandonment, or exploitation of children or vulnerable adults

1-800-96-ABUSE (1-800-962-2873)
(TTY 1-800-955-8771
DCF Abuse Hotline

 

For Medicaid eligibility

1-866-762-2237
(TTY 1-800-955-8771
DCF Medicaid

 

To report Medicaid Fraud and/or Abuse

1-888-419-3456
AHCA Medicaid Fraud and Abuse Complaint Form

 

To file a complaint about a healthcare facility

1-888-419-3456

Healthcare Facility Complaint Form

To request a Medicaid Fair Hearing

1-877-254-1055
1-239-338-2642 (fax)
MedicaidHearingUnit@ahca.myflorida.com

 

To file a complaint about Medicaid services

1-877-254-1055
(TTY 1-866-467-4970)
AHCA Florida Medicaid Complaints

 

To find out information about domestic violence

1-800-799-7233
(TTY 1-800-787-3224)
National Domestic Violence Hotline

To find information about health facilities in Florida 

Florida Health Finder

 

To find information about urgent care 

Visit Find A Provider to find the urgent care center closest to you. Or call our 24-Hour Nurse Advice Line at 1-866-799-5321 (TTY 1-800-955-8770) or our 24-Hour Behavioral Health Crisis Line at 1-866-799-5321 (TTY 1-800-955-8770) .

For an emergency

9-1-1
Or go to the nearest emergency room