Important Contact Information (Medicaid)
Member Services
- 1-866-799-5321
- Available 24 hours
Member Services TTY
- 1-800-955-8770
- Available 24 hours
| Service | Contact Information | 
|---|---|
| Non-emergency transportation services | Medical Transportation Management (MTM) 1-844-399-9469 (TTY 711) | 
| Dental | Dental benefits are offered through your Medicaid dental plan. Contact your Medicaid dental plan for more information. 
 | 
| Vision Services | 1-866-799-5321 (TTY 1-800-955-8770) | 
| Hearing/Audiology | Hear USA 1-855-242-4935 (TTY 711) | 
| To report suspected cases of abuse, neglect, abandonment, or exploitation of children or vulnerable adults | 1-800-96-ABUSE (1-800-962-2873) 
 | 
| For Medicaid eligibility | 1-866-762-2237 
 | 
| To report Medicaid Fraud and/or Abuse | 1-888-419-3456 
 | 
| To file a complaint about a healthcare facility | |
| To request a Medicaid Fair Hearing | 1-877-254-1055 
 | 
| To file a complaint about Medicaid services | 1-877-254-1055 
 | 
| To find out information about domestic violence | 1-800-799-7233 | 
| To find information about health facilities in Florida | 
 | 
| To find information about urgent care | Visit Find A Provider to find the urgent care center closest to you. Or call our 24-Hour Nurse Advice Line at 1-866-799-5321 (TTY 1-800-955-8770) or our 24-Hour Behavioral Health Crisis Line at 1-866-799-5321 (TTY 1-800-955-8770) . | 
| For an emergency | 9-1-1 Or go to the nearest emergency room | 
