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Important Contact Information (Medicaid)

Member Services

1-866-799-5321
Available 24 hours

Member Services TTY

1-800-955-8770
Available 24 hours

Website

SunshineHealth.com/CMS

Address

P.O. Box 459089
Fort Lauderdale, FL 33345-9089

Service	Contact Information
Non-emergency transportation services	Medical Transportation Management (MTM) 1-844-399-9469 (TTY 711)
Dental	Dental benefits are offered through your Medicaid dental plan. Contact your Medicaid dental plan for more information.
Vision Services	1-866-799-5321 (TTY 1-800-955-8770)
Hearing/Audiology	Hear USA 1-855-242-4935 (TTY 711)
To report suspected cases of abuse, neglect, abandonment, or exploitation of children or vulnerable adults	1-800-96-ABUSE (1-800-962-2873) (TTY 1-800-955-8771) DCF Abuse Hotline
For Medicaid eligibility	1-866-762-2237 (TTY 1-800-955-8771) DCF Medicaid
To report Medicaid Fraud and/or Abuse	1-888-419-3456 AHCA Medicaid Fraud and Abuse Complaint Form
To file a complaint about a healthcare facility	1-888-419-3456 Healthcare Facility Complaint Form
To request a Medicaid Fair Hearing	1-877-254-1055 1-239-338-2642 (fax) MedicaidHearingUnit@ahca.myflorida.com
To file a complaint about Medicaid services	1-877-254-1055 (TTY 1-866-467-4970) AHCA Florida Medicaid Complaints
Florida Department of Health Children’s Medical Services	1-850-245-4200 (TTY 1-866-467-4970) CMSPlan@flhealth.gov Florida Department of Health
To find out information about domestic violence	1-800-799-7233 (TTY 1-800-787-3224) National Domestic Violence Hotline
To find information about health facilities in Florida	FloridaHealthFinder.gov
To find information about urgent care	Visit findaprovider.SunshineHealth.com to find the urgent care center closest to you. Or call our 24-Hour Nurse Advice Line at 1-866-799-5321 (TTY 1-800-955-8770) or our 24-Hour Behavioral Health Crisis Line at 1-866-799-5321 (TTY 1-800-955-8770) .
For an emergency	9-1-1 Or go to the nearest emergency room