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Important Contact Information (KidCare)

Member Services

  • 1-866-799-5321 
  • Available 24 hours

Member Services TTY

Website

Sunshine Health

Address

P.O. Box 459089
Fort Lauderdale, FL 33345-9089

ServiceContact Information 
Non-emergency transportation servicesMedical Transportation Management (MTM)
1-844-399-9469 (TTY 711
Dental

Liberty Dental

1-877-236-0246 (TTY 1-800-955-8770)

Contact your care manager directly or at 1-866-799-5321 (TTY 1-800-955-8770) for help with arranging these services.

Vision Services 1-866-799-5321 (TTY 1-800-955-8770)
Hearing/AudiologyHear USA
1-855-242-4935 (TTY 711)
To report suspected cases of abuse, neglect, abandonment, or exploitation of children or vulnerable adults1-800-96-ABUSE (1-800-962-2873)
(TTY 1-800-955-8771
DCF Abuse Hotline

For KidCare eligibility

1-888-540-KIDS (1-888-540-5437)
(TTY 1-800-955-8771)
Florida KidCare

To report Medicaid Fraud and/or Abuse

1-888-419-3456
AHCA Medicaid Fraud and Abuse Complaint Form

To file a complaint about a healthcare facility

1-888-419-3456
Healthcare Facility Complaint Form

To request an External Review

1-866-799-5321
(TTY 1-800-955-8770)

To file a complaint about services

1-866-799-5321
(TTY 1-800-955-8770)
To find out information about domestic violence

1-800-799-7233
(TTY 1-800-787-3224)
National Domestic Violence Hotline

To find information about health facilities in Florida 

Florida Health Finder
To find information about urgent care 

Visit Find A Provider to find the urgent care center closest to you. Or call our 24-Hour Nurse Advice Line at 1-866-799-5321 (TTY 1-800-955-8770) or our 24-Hour Behavioral Health Crisis Line at 1-866-799-5321 (TTY 1-800-955-8770).

For an emergency

9-1-1
Or go to the nearest emergency room