Important Contact Information (KidCare)
Member Services
- 1-866-799-5321
- Available 24 hours
Member Services TTY
- 1-800-955-8770
- Available 24 hours
| Service | Contact Information |
|---|---|
| Non-emergency transportation services | Medical Transportation Management (MTM) 1-844-399-9469 (TTY 711) |
| Dental | Liberty Dental 1-877-236-0246 (TTY 1-800-955-8770) Contact your care manager directly or at 1-866-799-5321 (TTY 1-800-955-8770) for help with arranging these services. |
| Vision Services | 1-866-799-5321 (TTY 1-800-955-8770) |
| Hearing/Audiology | Hear USA 1-855-242-4935 (TTY 711) |
| To report suspected cases of abuse, neglect, abandonment, or exploitation of children or vulnerable adults | 1-800-96-ABUSE (1-800-962-2873) (TTY 1-800-955-8771) DCF Abuse Hotline |
For KidCare eligibility | 1-888-540-KIDS (1-888-540-5437) (TTY 1-800-955-8771) Florida KidCare |
To report Medicaid Fraud and/or Abuse | 1-888-419-3456 AHCA Medicaid Fraud and Abuse Complaint Form |
To file a complaint about a healthcare facility | 1-888-419-3456 Healthcare Facility Complaint Form |
To request an External Review | 1-866-799-5321 (TTY 1-800-955-8770) |
To file a complaint about services | 1-866-799-5321 (TTY 1-800-955-8770) |
| Florida Department of Health Children’s Medical Services | 1-850-245-4200 (TTY 1-866-467-4970) CMSPlan@flhealth.gov Florida Department of Health |
| To find out information about domestic violence | 1-800-799-7233 |
To find information about health facilities in Florida | FloridaHealthFinder.gov |
| To find information about urgent care | Visit findaprovider.SunshineHealth.com to find the urgent care center closest to you. Or call our 24-Hour Nurse Advice Line at 1-866-799-5321 (TTY 1-800-955-8770) or our 24-Hour Behavioral Health Crisis Line at 1-866-799-5321 (TTY 1-800-955-8770). |
For an emergency | 9-1-1 Or go to the nearest emergency room |