Important Contact Information (KidCare)

Member Services

  • 1-866-799-5321 
  • Available 24 hours

Member Services TTY

  • 1-800-955-8770
  • Available 24 hours



P.O. Box 459089
Fort Lauderdale, FL 33345-9089

Service Contact Information 
Non-emergency transportation services Medical Transportation Management (MTM)
1-844-399-9469 (TTY 711) 

Liberty Dental

1-877-236-0246 (TTY 1-800-955-8770)

Contact your care manager directly or at 1-866-799-5321 (TTY 1-800-955-8770) for help with arranging these services.

Vision Services  1-866-799-5321 (TTY 1-800-955-8770)
Hearing/Audiology Hear USA
1-855-242-4935 (TTY 711)
To report suspected cases of abuse, neglect, abandonment, or exploitation of children or vulnerable adults 1-800-96-ABUSE (1-800-962-2873)
(TTY 1-800-955-8771) 
DCF Abuse Hotline

For KidCare eligibility

1-888-540-KIDS (5437)
(TTY 1-800-955-8771)
Florida KidCare

To report Medicaid Fraud and/or Abuse

AHCA Medicaid Fraud and Abuse Complaint Form

To file a complaint about a healthcare facility

Healthcare Facility Complaint Form

To request an External Review

(TTY 1-800-955-8770)

To file a complaint about services

(TTY 1-800-955-8770
Florida Department of Health Children’s Medical Services 1-850-245-4200
(TTY 1-866-467-4970)
Florida Department of Health
To find out information about domestic violence

(TTY 1-800-787-3224)
National Domestic Violence Hotline

To find information about health facilities in Florida
To find information about urgent care 

Visit to find the urgent care center closest to you. Or call our 24-Hour Nurse Advice Line at 1-866-799-5321 (TTY 1-800-955-8770) or our 24-Hour Behavioral Health Crisis Line at 1-866-799-5321 (TTY 1-800-955-8770).

For an emergency

Or go to the nearest emergency room