Children’s Medical Services Health Plan complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. CMS Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
CMS Health Plan:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If these services are needed, contact CMS Health Plan at 1-866-799-5321 (TTY 1-800-955-8770) 8 a.m. to 8 p.m., or you can ask Member Services to put you in touch with a Civil Rights Coordinator who works for Children’s Medical Services Health Plan.
If you believe that CMS Health Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Grievance/Appeals Unit CMS Health Plan P.O. Box 459087 Fort Lauderdale, FL 33345-9087, 1-866-799-5321 (TTY 1-800-955-8770) Fax 1-800-225-2573. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, CMS Health Plan is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019 (TTY 800-537-7697).
Find complaint forms on the U.S. Department of Health and Human Services website.
This information is available for free in other languages. Please contact Member Services at 1-866-799-5321, TTY 1-800-955-8770 Monday through Friday, 8 a.m. to 8 p.m.
Esta información está disponible en otros idiomas de manera gratuita. Comuníquese con nuestro número de servicio al cliente al 1-866-799-5321, TTY 1-800-955-8770 de lunes a viernes, de 8 a.m. a 8 p.m.
Si oumenm, oubyen yon moun w ap ede, gen kesyon nou ta renmen poze sou Children’s Medical Services Health Plan, ou gen tout dwa pou w jwenn èd ak enfòmasyon nan lang manman w san sa pa koute w anyen. Pou w pale avèk yon entèprèt, sonnen nimewo 1-866-799-5321 (TTY 1-800-955-8770).
Nếu quý vị, hay người mà quý vị đang giúp đỡ, có câu hỏi về Children’s Medical Services Health Plan, quý vị sẽ có quyền được giúp và có thêm thông tin bằng ngôn ngữ của mình miễn phí. Để nói chuyện với một thông dịch viên, xin gọi 1-866-799-5321 (TTY 1-800-955-8770).